Tiffanys Nail Studio in Fort Wayne, IN

Went for the first time and got gel nail polish. The polish chipped in 1 day. That has never happened anywhere else.

WATCH YOUR BILL $$ and be prepared that if you question your bill to the owner you will be BERATED in front of the entire salon! On two different instances they have tried to overcharge me and the owner/manager has yelled at me loudly and aggressively and tried to embarrass and humiliate me into submission in front of the all of the patrons for questioning why something was on my bill. He is relentless and tries to intimidate you into submission. It's disgusting how he talks to women so be warned. I actually felt unsafe in his salon the way he went off on me. He seems like he could come unhinged at any moment.

The first instance they tried to charge me for using a credit card. I have NO problem paying a credit card fee if I AM AWARE AND CONSENT TO IT! What I don't accept is any business bringing back my credit card being charged with fees I didn't agree to. I am not ok with this and no one should be. I questioned this charge and he was nasty. After he was loud and obnoxious in front of all of his customers he removed the charge. He now has the policy in writing when you walk in. As I said, I am fine with paying for something if I consent to it and that was my point to him is just make your patrons aware of what you are charging. Don't just hand them their credit card bill with extra charges. I don't care if it's one penny. If I wasn't made aware of a fee then a business does not have the right to arbitrarily decide to add fees to your bill without your consent. This should have been the end of my patronage here. Once someone shows you who they are believe them.

The second instance was in Sept 2023 and this one really blew my mind beyond anything. I went in to get a pedicure. I decided to go ahead and get a manicure. Just a regular manicure. No gel. No frills. Just a regular manicure. The menu said $20. I brought my own polish for both my pedi and mani so I already had the polish with me. When I got the bill the manicure was charged at $27. I questioned the lady and she said that polish wasn't included and there's a $7 fee to have your nails painted for a manicure. I asked her to show me on the menu where this was stated. She couldn't because it doesn't exist.

I asked to speak to a manager and here comes Mr Nasty. He proceeds to aggressively try to demean and intimidate me stomping around flailing his arms creating a big scene as I sat under the nail dryer with at least 6 other women sitting in there chairs getting pedis. He said the $20 manicure does not include nail polish and there is a $7 fee for them to use polish on your nails. I CALMLY asked him to explain to me where on the menu it said that polish isn't included and please show me where the extra fee of $7 is indicated anywhere on the menu. Of course he couldn't show me because it doesn't exist. He then shoved the menu in my face (my hands are under the nail dryer so he literally shoved the menu in my face) and pointed to the pedicure which said polish is included and then showed me the manicure for $20 where there is zero mention of polish one way or the other. It doesn't say anywhere that it is not included or that there is a $7 fee to have polish added. That is not mentioned anywhere on the menu. So I guess that means they can charge whatever they feel like that day and expect you to pay it! Oh sorry polish is $10. When she asked me if I wanted to use my polish for the color on the manicure she should have told me that there would be a charge. At no point was I told there would be a $7 charge to have my nails polished. I said so what exactly is the manicure if you don't leave with polish???? I have never in my life heard of this.

After he shoved the menu in my face I said, "So you expect me as your customer to read your entire menu and deduct from what you have on other services what is included and not included on another service?" I told him I have never been to a nail salon and had a manicure charge separately to polish your nails. Never. He dramatically says I will remove it for you...like he's doing me a favor.

How about I'm doing you a favor buddy by not reporting you for credit card fraud. He's lucky I haven't because that is exactly what that is. You do not have the right to put fees on credit cards that people aren't aware of. Period. End of story. Make your menu of services clear so people know what they are paying for up front. Business 101.

So you have been warned, the way they structure their menu leaves it open to charge you whatever they want and throw on fees because it's YOUR job to know their prices even if they aren't stated clearly on the menu. Beware, if you question your bill you will get bullied in front of an entire salon full of people. This man needs therapy. My suggestion is skip this place and go somewhere where they won't manipulate your bill and you won't be stressed when you leave.

PS, the massage was no more that 30 seconds per foot and I have a scar on my toe where she made it bleed with the stone.

I have gotten the gel extensions there multiple times, and they always do an excellent job. I have five kids nine and under and I'm constantly buckling and unbuckling car seats and making food and cleaning and they last a good 2 to 3 weeks. It's a little expensive, but definitely worth it. They have also fix the nail if and when it ever chips (which is rare).

so basically, i waited almost 2 hrs for them to start on my nails, lady at front desk was nice but the technician was rude af, she was pulling and pushing my hands, got acrylic all over my hands, messed up the whole design, charged an arm and leg for lumpy, uneven nails, kept telling me to pay attention and had a bad attitude when i told her i needed to go to the restroom, put too big of a bead on when applying it, total wrong color i asked for, when i asked for another coat on the nail because it was too thin she told me they dont do that, all in all a horrible experience

Been to this place four times now and all I get is a fill (I shape and paint my nails myself) EVERYTIME they have charged me a different price. This time they told me it was because my nails are long even though my nails were same length as the last time (I shorten/shape them myself). My nails have always been long and besides, they only 'fill' the back half so what difference does it make how long my nails are?? They charged me $5 per hand to 'shape' my nails, when all that was done was the filing needed after a fill. Took me four times to figure out they will add anything they can to bump up the price. When I questioned the man at the desk he said, "Your nails are long" and he walked away... wouldn't discuss it at all. Never again. If you go get the exact price upfront or they will add things on without your consent. Plus they use 'used' files (I can see they have been used) and that is not sanitary and not what their website claims concerning their 'safe' practices.  I will NEVER return to this shop they are not honest and they price gouge!!