The Salon at Ulta Beauty, SLO in San Luis Obispo, CA

Best store ever Aaron was amazing so patient and helpful and the check out human was so great def excellent e experience

Had my hair cut and styled today by Mary at Ulta in SLO. Mary listened to my concerns and wishes and did not disappoint. She understands my goals and is helping me achieve them. I appreciate that she listened and actually heard me and did not cut more than I wanted. Thank you, Mary! See you in 2 months to get me closer to my goal!

Today I was at Ulta picking up supplies and decided to have my roots done. I talked to the stylist, Mary about my hair and she suggested we try the express color as my hair isn't resistant to color. I said sounds great. It looked like it was a bit dark as I waited for the processing to complete. In 10 mins Mary was back to wash the color out, we went back to the chair and as she started blow drying my hair it became apparent the the root color was far to dark and was not blending at all with my blondish hair. I pointed this out to Mary and her response was that we should wait until it was more dry and see how it looked. It did not get better but Mary explained she needed to dry it all before she could confer with her manager. Her manager came back with her and explained that Mary could try to lift some of the color but I would have to wait until Mary came back from lunch as California law mandates she must take her lunch. Mary came back after her 30 minute break and was even more confused about how this could have happened, some of her thoughts were that my hair was to "grabby" or that the small amount of spray on root color that I used "caused some kind of interaction" and that "this is what happens when you take walk ins" and the express dye "was turning a much darker color". Mary applied some type of product to my hair in the sink, put a hair cover on my hair and put me under the dryer. As I sat there wondering about the possible ways to fix my hair, whatever she put on my hair started running down my face and back. I got up and asked for a towel and at this point Mary was seeming a bit annoyed so I figured it was time to leave. Mary washed the product out of my hair and I told her I would brush and quickly blow dry my hair. Mary's manager came back over to inform me that I could not use the tools and that she did not appreciate me saying Mary was incompetent. I informed the manager I did not tell Mary she was incompetent I told mary I was sure I would be able to find someone competent to fix my hair as they seemed to have a poor understanding of what the problem was or how to fix it. Additionally I informed the manager that my main problem was that neither Mary nor her manager took any responsibility for the unintended hair coloring. I was not charged for the event nor did they fix my hair. Unprofessional, poorly educated, poorly trained, and absolutely incompetent in my experience. I will not trust an Ulta store salon again.

The employees at this ulta are not attentive at all. Was waiting (first in line) to pick up my paid order. Then another lady cut in front of me to pick up her order and the cashier just allowed it to happen.

Late replies as always.... "We want all of our guest to feel welcome and comfortable in our stores" babe Sephora's way better bye don't ever respond to me again