The Look Salon & Day Spa in Chesapeake, VA

Such a rip-off! Misleading pricing on their website. Poor service. I booked a 'haircut' service on their website that shows $35. I just wanted a trim and even-out the length of my hair that had short layers at the end. Just a straight trim all around. I got there on my appointment day/time with a clean, washed, shampoo'd hair (like I always did). A younger guy approached me & lead me to where hairs are getting washed & shampoo'd, & he asked me what was getting done on me that day. I said "just a haircut, I've washed & shampoo'd my hair already." So he then lead me to the hair-cutting area. Waited for a couple more minutes. Then JennJ came to do my hair. I told her what I wanted done... trim, even out the ends, straight cut all around. She even showed me what will be cut... which is about 2 inches, and I saiid 'yes'. She started cutting. straightened all around. And was done in not even 7 minutes max. Didn't even spray wet it. Didnt even spray wet it for easy accurate trimming, like other stylists usually do. So she then lead me to the checkout... the girl said... $50. And in my mind I'm like $50, for that???!!!. I booked for a $35 haircut. My cut surely didn't cost even $35 even. I didn't question why it cost $50 for my haircut. I even gave JennJ a tip... just the person that I am. I've been to Salon Day Spa for massages, facials, & haircuts before... leaving reasonably happy every time. I tip fairly well. But this last time, though... I left really disappointed, and felt like robbed... which is what you shouldn't feel after leaving a place where you should've felt pampered & relaxed. I left disappointed for an over-priced poor service. Too bad.

I had my hair done by Kim. I had a facial by Abby, and I had the most amazing welcome and greeting from Teresa at the front desk! This place is amazing! I am so pleased with my hair and facial. I will be going back again and again!

Experience is always exceptional! The wait can be a little long even with an appointment but over all I love being pampered here. They offer you a drink, everyone is so friendly and makes you feel great. I definitely recommend Alyssa she does an amazing job and is super sweet. Give it a try if you're looking for a stress free self care day. They also offer different levels based on your needs which is definitely a nice touch. The services are also extensive and I know they'll have something for everyone!

My visit to the look was great! Kenita was very personable and my nails look great. I will return.

I was able to easily book an appointment with the receptionist and she was very nice! I was able to get an all over color, cut, style, and hair treatment for $200 (that's without tip) which I think is amazing for the price. There is a good amount of parking and was assisted as soon as I checked in. They even offer a beverage when you walk in which I appreciated. The customer service is exceptional and I forgot my hair stylists name (I think it was Sol) but she was amazing! Definitely recommend!