Spruce Nail Shop in Cincinnati, OH

Great staff! Great ambiance! Great experience! I've gone here for years and there's no place better in the entire Cincinnati area!

Quality is not great for the price you pay. Everyone there was super nice and accommodating and the place itself is very cute. so for a gel manicure that completely fell off my nails after 4 days, whoever did them did not buff my nail out enough to let the gel stick. I got my eyebrows done and well and I love how they turned out but their prices for eyebrow, lip and chin waxing are super high.

I have been going to Spruce since they opened years ago on Vine Street and have never had any issues or complaints. I bounce between both locations depending on availability and receive the same excellent service at both. The spaces are so clean and the staff is excellent! Not to mention the business is women owned and managed. Also love how they don't use all the harsh and smelly chemicals you mind at many other salons. Highly recommend the team at Spruce!

Spruce is such an amazing business and everyone is so delightful and friendly. I've always loved my nails after a visit there and the precision and attention to detail is what sets this place apart from other nail shops. Immaculate vibes and aesthetically pleasing place

If you are thinking of going this place, run as fast as you can. I booked an appointment on a Wednesday around 6:00pm for the upcoming Saturday at 2:30pm. I was sent a simple appointment conformation email and that was that. (See photo below) Saturday, around 11:00am I was sent a last minute email reminding me of "outstanding forms I needed to fill out" This was the first "reminder" email I had been sent since the appointment was set. Upon looking at this 'form' I noticed this "nail salon" was unable to remove any form of sns, acrylics, etc. and would have to have it done by another salon prior to the appointment and if I showed up with anything on they would charge my card and turn me away. I was stunned at this last minute form and confused because I had never heard of a salon not being able to provide this service. I called the salon immediately and the representative confirmed they could not do any removals and would charge my card for cancelling as I did not have enough time to stop at another salon before my appointment. I asked if I made another appointment could this fee be waived due to the form being sent to me last minute. She said no, and that is their policy and her floor manager was busy and could not speak to me. I asked her to hold while I looked at this information that was supposedly sent to me in the confirmation email. I was frustrated to see at the bottom, hidden under what is seems to be normal confirmation email, had extras not at all highlighted or in caps saying they were unable to provide any of these services and would charge you and turn you away. (See photo below) (What is this, a medication company hiding all the bad symptoms that may come about?!) WHAT A SCAM. I told the representative I was extremely frustrated and to let the owner know I would be leaving bad reviews, did not appreciate my experience, and could not believe a NAIL SALON could not provide a NAIL service. Now onto the owner responding to my reviews :) Hi Molly, To start, I checked your website, and the only place your "policies" are listed are under cancellations. Nor, is this listed anywhere if you are simply booking online (see photos below) If I am simply looking to book an appointment with you and go about my day, there is NOTHING in caps, highlighted, a box to check, ANYTHING to say HEY! We can not provide a service that EVERY OTHER nail salon can! Yet you can hide it under a seemingly normal confirmation email stating if someone shows up you will turn them away and charge them??? That is something I simply can't understand. Next, I was never rude to your coordinator. I absolutely stated I would leave bad reviews, was extremely frustrated you would be attempting to charge my card, and experienced pathetic customer service experience. You also tried to use an analogy stating not all hair salons do hair extensions. I completely understand this, however, what I can not understand is how a salon that markets themselves as having skilled techs do amazing designs, can not do removals. A better analogy, is if I went to a salon, got my hair colored, and they said they couldn't dry it because they don't use blow dryers. I mean cmon girl. I had every desire to have a manicure down at your salon, however, I did not expect to not be able to have a simple removal service done beforehand as any other nail provider in the tri-state area can do. To state I am trying to destroying your business is quite far-fetched to say and unprofessional. I had an awful experience, and want everyone to know of these hidden policies and never have to experience this themselves. I also want the management and owner know the extreme disappointment and implement items in order for this to not happen to others. That my dear, is called criticism. Thank you for posting a response to places I was unable to defend myself and allowing me the time to structure a far better review. Wishing you the day you deserve