Ambiance Nail Spa in Cincinnati, OH

Yesterday, I visited this Ambiance for the first time with my friend who I was brining there for her birthday gift, being pedicures together. I've been going to another nail salon for years, but gave this business a try, despite the many negative reviews. I regret my decision entirely, and had one of the worst experiences as a customer at a business that I've ever had in my 37 years of life. This includes international travel experiences, local, and nation wide. First, the ONLY positive to this experience was that my nail tech Megan was incredible, professional, attentive to detail, and gave me one of the best pedicures I've ever received. However, my friend who I was treating to a birthday pedicure, ended up walking out of this shop having been disrespected and treated terribly. When my friend and I were walked back and sat next to one another for our pedicures, we were asked which pedicure we wanted, were given a menu, and we both chose the "Ambiance Botanical Pedicure", a 50 minute service. As my friend was getting her pedi done, we were both noticing that her nail tech wasn't completing many of the steps listed on the menu that this pedicure was meant to include. He was rushing through her pedicure, while I, who had chosen the same service, was receiving all of the steps in this pedicure service, by my wonderful tech, Megan. When my friend spoke up to her tech, showed him the menu with all of the steps of the service included, and my nail tech explained to him that he was missing many parts of this pedicure, (as she'd even provided him with leg mud masks and the lotion package he would need), he was confused and proceeded to tell my friend and my nail tech that he had done all of the steps and that she'd chosen the "basic pedicure". I corrected him, and when my nail tech went to explain what was happening with this situation to a "manager", the situation unfortunately escalated to such an unnecessary and unprofessional level from there. My friend's water had been drained and she'd been left to sit with already painted toes and very little of the service was completed that we were both to receive. At this time a "manager", being a short, aggressive individual, came over to my friend and immediately was defensive of the service she received. He was raising his voice at my friend from the moment he came over to her. This "manager" told my friend that the service she received was what we'd signed up for, that the nail tech she had was a "great guy, great tech" and that Megan, MY nail tech was just taking too long, and that not every nail tech could take as long with customers as her. This man was berating my friend, said we could "check the cameras" because he was right and she "received her services". This man was dipping his fingers in the partially opened lotion pack that had barely been used on my friend, shaking it at her, and trying to further prove his point that she'd received the service, condescendingly. This was not only factually inaccurate, but the delivery was inexcusable, rude, and unprofessional. At that time, my nail tech stepped in professionally, to explain what had transpired, even providing the information that she had gotten the leg masks and cooling mask that he was to use for this pedicure for my friend, and he had not used them. No leg massage was done, no exfoliating, none of the masks, and no cooling gel was used. I was very clearly still receiving my service by my excellent tech, as my friend was sitting there finished, and now being yelled at by this "manager". This subpar pedicure my friend received had all occurred in 38 minutes, so she was shorted 12 minutes of a 50 minute service. Since my friend was visibly upset and still being berated by said manager, I chose to talk to him while she left to compose herself. He gave me the same aggressive treatment while I was speaking to him in a calm manner. This "manager" reiterated to me that the tech who did an incomplete job was a "great tech" while pointing out that he was already moved onto his next customer. This manager remained aggressive and threatened to "pull up the camera footage" (again), to "prove" to me that my friend and I received the same service. At that point, I only wanted for his behavior to not escalate. This manager walked away in a huff, having offered no alternatives to rectify this situation, and gave no apology for this experience. I was then charged full price for both services. I saw why this company has a reputation for being a nail "factory" for a reason, as their main goal seems to be turning over chairs and not the customer's experience. I will never be back to this salon, and this company should be ashamed of the treatment my friend and I received. It was very concerning to me that my nail tech was treated the way that she was too. I hope this is a warning to other customers, because I don't want this to happen to anyone else.

I sustained a painful laceration on my right toe during a pedicure at Ambiance Spa in Oakley. Despite requesting the nail tech (Paul was the name tag he wore) to be more gentle multiple times, he ended up cutting my toe, causing significant discomfort and leaving me limping. After the incident, I reached out to the store manager Casi, who initially promised to resolve the issue with a refund after speaking with the General Manager, but despite my several attempts to reconnect, no further action was taken. (Screenshots are below). Several months later, my toe is still not back to normal and will require medical attention.

I called to see if I could buy a gc for a family member for an event tomorrow. I was told NO. They sent to me to a website. I followed all the prompts and bought a 125-150 gc. At the end I received a comment on the screen saying the purchase was under review. I then received an email stating that if I wanted the gift card I had to send them copies of my drivers license online to their email address front and back. Now everyone in this country and others know this is a RED FLAG and iLLEGAL. I called my card company and they had already charged my credit card. I responded to F-off and delete my purchase. We then used a cash card and repurchased under my spouses name on his phone bc we were assured by the staff at this store this has NEVER happened before. They told me to call the man whose info is at the bottom of the pictures provided. Clearly he doesn't work on the weekends or answer his phone. Cash card, new name, new info, exact same circumstances and the email to my husband demanding if he wants the gift card then he had to send copies of his drivers license. This place is a scam. Check the better business bureau. When they have your card and your drivers license or military ID they can steal everything about you.

I'm not sure what happened here in the last 6 months to a year. Most of the regular techs have left. They are putting extremely inexperienced techs on the floor. I've been a customer over 10 years and I'm leaving. 3 awful manicures. One misunderstood me when I asked him to glue a small break; he cut my long nails down to the quick. I had to ask another tech to explain to him what I was asking. Next person filed my nails so hard , back and forth that they all split that day. Finally found another tech that was great but he only stayed 3 months. I'm sad to say I won't be back.

Nail art is good, but felt rushed and the shape of the acrylics is horrible. None of the fingers match and I asked for oval shape, but some are pointed while others are oval. Also extremely over priced for the quality of work.