Sport Clips Haircuts of Brick - FedEx Plaza in Brick Township, NJ

UPDATED with pictures I found from that day. (Note that there has been no response or apology from management to date.) So today I stopped in for a varsity haircut. I checked in online and picked "First Available" stylist. There was no one else waiting so I got Katie B. Her demeanor was not friendly and I sensed she was pissed off about something. I definitely did not get a friendly vibe from her. In fact, I felt the opposite. Before she sat me down I showed her a pic on my phone of what I wanted and the guard #s etc. She nodded like she understood but it didn't seem like she cared. I almost hesitated and asked for someone else from this first bad impression. She sat me down and proceeded to do a quick job. It seemed like she had the skills to do it but it seemed rushed like she didn't care how it looked. There was no small talk or friendly conversation with her. I even asked, how she was doing today, to check on her, which I never have to do and so is probably a red flag. I didn't mind no small talk but it just seemed like she didn't like me and was trying to get it done no matter how it looked. When she was done I honestly thought it looks shorter than I wanted and the left side is not blended properly so it looks chopped. She didn't really bother to style it so I literally looked like I had just woken up and the left side is flat and uneven. I combed it myself to style it. It still looks chopped on my left side. What was bad about Katie B is that it really seemed like she hates her job, hates her life and hates her clients. And bad haircuts are the result. When it came time to check out, my credit card was declined several times. I thought this was odd as I had just used it. I did put a large deposit on a car I just bought on the card, so maybe that was it. Katie B was mad about what was happening and probably ready to call the cops on me. I called my credit card company. They said my account was in good standing, there were no holds or fraud on my account and the card should work. I said we tried the transaction at least 3 times and they said they did not see any attempts on their end, so it is probably something wrong at the merchant end. When I told Katie B this she got pissed and said "My end???" In her mind she had already blamed me for the transaction not going through. I remained on the phone with my card company and they suggested we input the number manually. I could tell Katie B was seething. Her manual input did not work so she told another stylist to help me. Luckily the other stylist was nice and able to make it work on the first try. It was the machine, not me or my card that didn't work. And yet Katie B could barely conceal how much she disliked me. Katie B, if you cannot hide your hate from your clients, find another career. My hair will grow. But I deserve a refund. I think the machine didn't charge me because the stylist, her attitude and her work haircut are bad. The B in Katie B stands for BUTCHER.

This place is a mess!!! The get rid of good cutters because they aren't fast enough. They urge to check in on line and I just do and came over and it didn't register me. Instead of putting me in since I. Oils prove I signed up ahead they wanted to make me wait 45 minutes. If you have any idea of. Ok'ing here for a haircut--STOP. Go over to Super Cuts in the Brick Plaza. They have great service and aren't just about making $$$$

The lady decided to do the exact opposite of what I asked.

I was disappointed maybe just a bad day for them I been there before and liked the service this time not so much so I will be back because of last experience before this one

my boyfriend went to get his hair cut and his other barber was closed so he went here and asked for a skin fade and they didn't go down to the skin and it's the same length all the way up to where his hair is longer on top. it's not faded at allllllll. he's never goin backkkk