Spero Skin Spa Salon in Mount Vernon, WA

I can't say enough nice things about the wonderful and professional people who work at this salon and spa. I am a busy mom that barely has time for myself, every time I come in to get a service, the staff makes sure that I'm relaxed and taken care of. Whether it be helping me with my toddler, really paying attention to what I want/need. It really is your one stop shop for all of your beauty needs. I highly recommend

Very unhappy with the service I received. I asked for my all over color touch-up to be lighter brown than what I had. I was brunette when I walked into the salon, and when I walked out my hair was black and red. It was not at all what I had asked for and they told me to come back in six weeks while I let it fade to get it fixed. I did not feel comfortable walking around with a hair color that I did not ask for. I emailed and called this salon multiple times asking to speak to the manager to discuss some sort of refund. They scheduled an appointment to get my hair fixed however it would be another 400 dollars without any guarantee that they would reimburse me for their mistake. It has been over two weeks and I have not heard back from them. At this point, I am very disappointed and I have lost all of my confidence in this salon.

They are very friendly. Helpful with guidance to hair care and facial care (services I have done so far). They Even have a barber stylist so my husband and I can go together for a wellness spa day since we live kind of far. I have had several services from them and everyone is happy and nice towards me and when hubby comes. a great place to go for a variety of services. Thank you to everyone working at Spero and making visits a real pleasure!

My review today is based on my phone experience with Tamera. I called her salon today after having dried up my tears after an arms-length interaction with Per Dona Salon where they told my husband who'd inquired for me, that they didn't have anyone who could "cut ethnic hair." I was at a loss, worried that I wouldn't find someone to cut my hair, now that I live here in Mount Vernon as of a month ago (originally from Scottsdale, AZ). I was hurt by the arms-length interaction with Per Dona Salon, so pulled up my bootstraps, and wiped my tears. Then I called Spero. She was courteous, used endearing words with me, was patient although I caught her in the middle of lunch eating before she had a meeting in 10 minutes. She also helped me to pair my stylist preference up (helped me to understand her website) with patience, and also listened to my sob story about how the Per Dona Salon interaction made me feel. Tamera is a genuine person (no fluff) and shared her awesome story about why she chose to open Spero Skin Spa Salon. Her vulnerability and raw nature make me excited to find a stylist right for me at her place. I'll start with Dani and see where it goes.

I went to Spero Spa on October 15th, 2022. This was supposed to be a day spa for my birthday celebration and instead it was a disappointment and felt creeped out and disgusted. When I came in I was informed that I will not be able to receive a mud body wrap as booked as their shower wasn't working and was offered a salt scrub, instead. The scrub was ok and so was the facial. The sheets and the blankets were all old looking and ruggidy. Not the feeling of a quality spa. I was not informed what cosmetic products were used. That was the beginning of the disappointment. As noted in the phone call with the Spero Spa owner, the massage has not been anything like a typical massage deep tissue, as noted on the web site when I have booked it online. I was told by the owner that it was actually called "body work", although I have paid for a deep tissue massage. I was supposed to have the massage with a male therapist, Brian. The whole time during the massage this guy was moving my body like a swinging motion from left to right, and there was no deep tissue massage provided of any kind. I did not received the service of massage with deep tissue, as described on the web site. It was the worst massage I have experienced. Brian had awfully long nails and they were yellowish... looked like fungal infection and his shaving looked like he missed some spots under his nose....just creepy, altogether. Thank God, he was using the sheet the whole time while touching me. I have had a horrible experience and this was supposed to be my birthday relaxation day. In my opinion, I should have been reimbursed for that massage, as it was not a massage it was body work as the owner said and I did not pay for a body work, I wanted a massage. Their machine did not work to charge my card, so I had to spend time out of my day to talk to the owner. When I offered my feedback to the owner she kept calling me sweetie although I've noted I did not find that very respectful. She defended Brian saying everybody is happy with his so called "body work"... well, I was not, and it did not make a difference when I voiced that! BEWARE, when you pay for a massage at Spero spa you get a swinging motion by a creepy and dirty male therapist. I will never be back! To respond to the owner's response below: your response aims to diminish my capability to pay to divert from the concerns above-mentioned. This is typical of business who disregard their customers and do not address the issues presented. The truth is that when I went to Spero Spa I did not feel I received a quality of spa service and rather a mediocre experience. All the three credit cards I tried after, worked. It is quite interesting you are not responding to the concerns. There is no lashing out, I paid my bill when you have called. I hope other people do not experience what I experience with that massage... it was creepy!!!