Regal Nails, Salon & Spa in Mount Vernon, WA

I had been going here for a few months, I think total 4 times. First time was a pleasure. But as I continued, I realized a few things. First off I've never had my nails professionally done before so I didnt really KNOW all the procedure. But I asked around to friends who do. When I would go in for a "Fill" I guess I never got one. They ALWAYS removed my old gel set and replaced them. They also never cut my natural nails back (which I thought was odd and kinda gross.) I also noticed I was being charged each time for a full set even thought I asked for a fill. Last time I went in, two days later I lost two nails. (Gel set) I went in and asked if they could be fixed. I had to pay for the replacement and I was told "your fault you not want full set. You wanted fill again. Nails are weak" I didnt argue as I'm not that way. But it was still odd to me I never ONCE got an actual FILL. And always charge full set. Asking around I was told they were flat out giving me a full set no matter what I asked for and I should not have lost any nails two days after getting them done. I have now found a new place and they have been wonderful. They dont RUSH and they are so friendly. I also finally got to expirence a Fill. And when I broke a nail and got THAT one replaced they didnt charge me. AND they cleaned and clipped my natural nail. I will never go back to Regal.

After months of lock up, a mani-pedi sounded like heaven. "Regal Nails" is nice enough with friendly staff and normal prices. I asked for the upgraded mani-pedi. The pedicure was great. But when it was time for my manicure, the guy just filed my nails a little. No soak, no cream, no cuticles taken care of, no lotion, no massage. I had asked for a buff instead of polish and I didn't even get that. And I tipped the guy an extra $10 before I knew he considered me "finished" and sent me out the door. I was too shy and polite to complain. I will not however, return to that particular nail salon again and do not recommend it to anyone.

This salon is located inside of Walmart. All of the other nail places were closed because it was Labor Day. I called and they were open so I walked over since buses weren't running either. I got there and they had a lot of customers. I wanted a shellac manicure and that was $24. I was told to wait and probably waited for 5-10 minutes before being seated. They took off my old nail polish and after being very indecisive, finally decided on #24, a color changing green. I had a hang nail so when he picked at it, it bled, but not nearly as much as it had bled at a previous salon. Service was typical and I found a chip on one nail at the end but because I'm not from the area didn't feel like going back. 5 stars for being open on a holiday. I will see how long they last and if they chip. I will edit review accordingly if so.

Spent well over $60 for regular mani/pedi including tips. My nails aren't strong but they look horrible, chipping, uneven. They charged me extra $10 to remove shellac off feet and acted huffy because I didn't want another shellac at this time. They often act unfriendly and hurried. I am finally not going to go back there, besides that, I hate when they speak another language to each other but ignore the customer!

I would give them negative stars, but that is not an option. On Saturday, October 6th, I asked for the delux pedicure and was immediately put in a chair, a mud mixture was put on my legs and the nail technician turned on the water. It was too cold and I asked to have it made warmer. She turned up the temperature and left to work on someone elses feet. She came back a few minutes later to turn off the water. In the meantime,I returned some phone calls, listened to music, played a game, in short, I wasn't paying attention. I suddenly noticed i was shaking, felt nauseaus and overly warm. I took my feet out of the water and saw they looked like cooked lobsters. I reached down to feel the water and it was scalding hot to the touch. I called the technician over and said that my feet hurt and I wanted to leave. She called over two other technicians. They hurridly emptied the water and told me to put my feet in cooler water, I said no, that I wanted to leave as my feet felt sunburned and I was feeling overheated. One of them physically took my feet and shoved it into the water and told the assistant something in a language I didn't understand. The assistant rubbed the mud quickly off my legs and started scrubbing my feet. I love pedicures, but this hurt. I asked her to stop several times. My feet were even jerking out of her hands and finally I raised my voice and said stop and asked for whoever spoke English the best. I said, my feet hurt and I was leaving. She tried to talk me out of it and when she couldn't she made me pay $20.00 for the mud and the scrubbing. I have been to this salon several times and never had an issue, but this time was a terrible experience for me. Today, I finally got hold of someone who identified himself the manager. He told me he didn't believe me that this never happened. Well, yes it did. I actually took a picture of my feet and as this salon was in a Walmart, I went to the Walmart manager on duty and showed him my feet which were still redish, and reported the treatment at the time. There is no permanent damage to my feet, no blisters, but they did swell and felt as if I had a bad sunburn for several days. The left foot actually still aches over a week later. Again this was just my experience this last time. I am leaving the picture I took on my phone.