Salon Chic in Richland, WA

I have been getting my hair done by Cassandra for a couple of years now. Salon Chic is so beautiful and Cassandra, the owner, is the absolute best to work with. She introduced me to invisible bead extensions, which are so amazing. I cannot recommend them enough. And no one does them as well as Cassandra! She is by far the most talented, the most patient, and seriously the sweetest person you'll ever meet. I cannot recommend this place enough!

I hardly ever leave reviews unless someone is exceptionally good or bad. In this case, it's the latter. After great experience with Cyndy, who referred me to Cassandra due to wanting extensions, I had eventually a really disturbing situation with the owner Cassandra who admitted that the extensions she used on me were defective and faulty. (Her words not mine.) She said she would get them replaced by manufacturer. She later comes back to me and says the manufacturer will not replace them. She gave me several reasons why- but all but one were totally inapplicable and invalid and the one reason that had validity did not explain the severity of the problem at all . She did not work on my behalf to resolve this despite her admitting it was a product problem. didn't try to work on my behalf to resolve this amicably. I went back to get the product back to try to resolve on my own. She sent her husband to give me back the product- and he literally mocked me and was incredible rude. His behavior was that of a petulant 15 year old. (Life too too short to deal with drama like this.) He acted as if he knew details of my situation- which he didn't. Statements made to be were off base- and incorrect. His behaviors was deplorable for anyone to ever treat any client. (I've never been treated that way my entire life. ) Please also note she was "bait and switch" on the requirements/ cost/ upkeep for hair extensions- she presented one plan up front and then changed the frequency of needs once we got going, increasing costs sharply. I've had extensions from others, it's never been like this. Regardless of the core problem, which might have been fixable with good customer service, it was the poor response/ behavior etc is what makes this interaction and situation with this with this business totally unacceptable. When you have a problem, you want a business to try to be reasonable with you, not stick it to you. Which is what she did. (For all I know, she didn't put them in correctly and that was the problem.) But we never got to resolve due to the horrific response. Meanwhile, she left me in a lurch prior to a major event with my hair looking terrible due to the extensions issues. A good business personal doesn't leave a client hanging - and treated poorly. The unprofessionalism here is notable and disturbing. Finally, as a more minor side note, Cassandra is constantly late for appointments which is frustrating and unprofessional. (She is often not even there yet during appointment time.) I am not the only one who knows about and noticed this. Its pretty disrespectful of a client's time to not be on time or prepared for appointments. So, be cautious. If things go fine it might be fine. But, if things go wrong (which can happen with hair), don't expect her to stand by her word, her work, her products etc and do not expect to be treated in a professional manner.

I just had my hair done here this past Saturday, and I was not disappointed! I just recently moved here and was a little nervous to try a new salon, because it took me forever to find one I loved in my hometown. But I made the right decision going with Salon Chic :) I got my hair cut and colored by Jennica. She did an amazing job! She was really knowledgeable and made it a point to find out how much time I was willing to put in to styling my hair and the level of upkeep I was ready for. Not only was she a great stylist, she was also super sweet, and easy to talk to. I was at the salon for awhile, so that always makes it a little more enjoyable. Also wanted to note- this place is super cute! Love the glitter wall- and the chandelier. If you're looking to get pampered, check out Salon Chic!