Queens Spa in Rockville, MD

I went to Queen's Spa twice. The first time I went, Hannah worked on my nails and did a good job. Hannah was also nice even asking me if I was ok midway. The second time I went I worked with the male nail tech, I did not get his name. He was not personable and did a bad job on my nails. He used one large bead of acrylic on my nails and did not build the apex so, I had flat nails with thicker tips (you can really tell when I turned my nails to the side). He was also rude twice, (when he told me to wash my hands and when I gave him a tip at the end - yeah, I gave him a tip). I was shocked that a licensed nail tech would do such a horrible job on nails. He was also rough when filing my nails. I was quiet the entire time and just examined my nails as he went along. I got my nails done on a Monday and redone by an independent nail tech 3 days later. I won't return to Queen's Spa or recommend to others.

Not the best customer service. Feel like I'm a burden (given the attitude of nail techs) rather than having a relaxing experience.

I really enjoyed this nail salon, I was weary at first because I couldn't find any of their prices anywhere so I had to call in (a regular gel manicure is $36, the gel design I got is $41) and my manicurist did a really great job, he was very thorough

RESPONSE TO OWNER: I knew the owner would respond and invalidate my review because I have read the other poor reviews and the customer always tends to be completely wrong according to the owner. Not once did I have an issue with the prices, I gave the review an extra star because the pricing was cheaper than other places in Rockville. Also, I never had an issue with the shaping of then nail at the end of the pedicure. While she shaped my nails, there were some toes that were crooked so I asked Jenny to fix it and she did, stating that "your nail will be shorter if I file it straight" and I said that was fine rather than me having a crooked nail. When she painted my toes, she flooded my cuticle which is what I asked her NOT to do and she said she wouldn't but still did. After the pedicure was near completion, I pointed at the nails with flooded cuticles and said "This is what I was mentioning earlier when I said I don't like the cuticles pooling with polish because the polish lifts up a week later" and she disregarded my statement. I've included pictures in this review to show exactly what I am talking about. Instead of bashing every poor customer review to save the face of their business, the business owner needs to reach other to customers to understand what went wrong, take the constructive criticism, and improve their business. Extremely poor customer service.

When I'm looking to have my nails done I always come to Queens Spa and request my appointment to be booked with Jenny! She is amazing, and always does my nails flawlessly! I truly can not recommend Queens Spa and Jenny enough!