Pure Salon Studios in San Diego, CA

**This haircut is over a year old, but the only way out was cutting it chin length and starting over. I still look like a muppet so here we are** This was truly one of the most traumatic hair experiences of my life, and I have dyed my hair box- black. I came in for haircut for curtain bangs and long layers. My hair was damaged so I understand it may not have been an easy task, but there is no rhyme or reason to what I walked out with- Right. Before. My. Wedding. Other than my god awful bridal updo, the true disappointment was the response from the salon. I called multiple times without any response so I finally went in, and was blown off again. Beyond not offering to fix what they could, they didn't even acknowledge that this was just a bad cut, which would have gone a long way. Things happen, but not caring about those things is what lost my business.

Carol rescued me. My mother's nurse at Sharp had gorgeous hair, and I asked her for her hairdresser. Carol got me in! Yay! She shuffled me between four other people - I sat and sat. The small chat we had made seemed to be forgotten between other clients. I thought I was lucky to get in. She had asked me what I'd been doing. On our initial call I had mentioned that my mother had passed, and I had totally forgotten about my hair for the last three months, as she's been very sick before her death. So, she asked me what I'd been up to, anything fun? Well, I just got done telling her on the phone I'd been totally consumed with the estate. I told her no, my mother died and I was totally consumed with the estate. She asked me how my mother died, I told her I didn't want to talk about it. About that time she was getting done with the color and sent me to wait on this tiny bench seat that Dias have a back, but if you lean back you get dye on the whole wall. When she squeezed three people in, and had someone waiting on dye, she rinsed me out and then took the other woman back after rinsing her hair and finished styling it. I waited a long time, though she squeezed me in, I thought. So when she brought me back she asked the same questions and asked again how my mother does. I was really annoyed, but after my hair was perfect, I had no real quips. Though I had never ever been juggled like that. I had no reason it would happen again. I made an appointment, a real appointment next time. Just to get my roots touched up. I sat with dye in my hair, she took three other people. I was there two hours. When she took out my dye - it had been in my hair for way too long and my whole head felt like I wanted to itch my scalp off. I got little satisfaction from washing it out. You're supposed to wash red with cold water or it bleeds out fifty percent with hot water right down the water. I didn't mention this. Anyway, I pointed out how uncomfortable the chair is that I was parked in. I had come in both times with a Cain - and let get know it was painful for me to sit in a chair for too long, because I am scheduled to have my knee replaced, and the other is just as damaged. So, of course, I was there sitting as long as possible. After I told her that time how painful it was sitting in that chair. She sat in the chair herself and said she had bought it herself and it was very comfortable... She's something like 5'1 and she looked comfortable, it was made for a short person. She said you could have sat over there and pointed to the front, there were two people already in it. She said I could have sat in the sink area, but there were other salon workers there. One of the people that got dye was sitting in it. But there are something like three rinse chairs. While she was working on my hair, she got a call from a friend, nothing urgent, but she was animated so she was talking for 10 minutes and she pulled up some of my hair in the back, she was avoiding the hair dryer? She wouldn't be able to talk on the phone. I thought she was looking at the color or something. Then she started clipping, I screamed, she had asked me when I came in what I needed done - just a few hours before -- touch up only! She stopped talking and hung up. For the touch up, she had put a brassy burgundy, a thick stipe right through my part and then other places. It wasn't blended at all. She had to then even out my hair, which she clipped too short the time before. She dried it, I was angry! My beautiful blended hair color she had done last time - doesn't match my color at all. She told me I could come back in a few days and she'd put some blonde in - that's what she was supposed to do. She said she wouldn't charge me then, but I couldn't come back and have it done for free later. I mention - again - it took me an hour to get there and I wasn't about to spend two hours on the road to get the job finished she didn't get done. She juggles you like a clown at a circus. She forget what it is you came there for. And she's just thoughtless. She got it really right the first time, then it was like she wasn't even a hairdresser. If you hit the timing right, you'll have great hair. Time to play roulette? Perhaps, bring your own lawn chair you're comfortable in, because you're going to wait, and possibly wait and wait. Here's my hair a few days after. I had hair dye 2.5 inches from my hairline. I told her I was going somewhere afterward. I had sent her the photos. She scrubbed my face with a towel trying to get the color off. Nothing came off it was just red all over my face. I was really upset. I sent her this photo and need to unblock the phone to get that photo back. :/

Dan Coveney has rescued my hair from dry damaged short blonde into healthy vibrant dimensional locks. I highly recommend him for color, style, and hair repair!

Had a great experience here on Saturday for two last minute blow outs. I called on Wednesday for an apt and she called me back within 15 minutes to tell me she could do it. She called Sat am 30 minutes before our apt to tell me one stylist would be 15 minutes late. We arrived and were a little confused where to go but our stylists found us. We were both done in under an hour. My friend was super happy with her blowout. I opted to pay an extra $10 for curls and was so happy with the result. Both of ours looked just like the pictures we brought. And mine lasted all day at the wedding and through the after party too!

Carol Galeno at Pure Salon is pure gold. My 15 year old has been so adventurous with her hair styles and Carol is always able to find a new idea to bring it all together. I consistently get complemented on my cut and color and I always refer them to Carol. She's efficient and good so you are not sitting here for 3 hours getting your hair done. With my busy schedule I rely on that.