Premier Salons at Macy's in Ann Arbor, MI

Absolutely awful. I had a facial here a few weeks ago, and not sure I even want to go back. The room is disgusting. The towels, sheets, and pillows they used were completely filthy--full of hair and debris. Gross. Also, the pressure to buy overpriced skin care products is insane. The girl who did my facial spent the entire time complaining about the other employees. Completely unprofessional. Also, I was a few minutes late and she wouldn't do extractions, which is the point of getting a facial. She let me change in the room for literally ten minutes.

I WILL NEVER GO BACK HERE I called to get a walk in appt, the could get me right in, THAT should have been my FIRST clue that things were amiss. When I arrived, the stylist was sweepingup the floor,there was nobody else in sight and the place looked like they were going to be closing. When I said i had called and did not know who I was supposed to see for my haircut, the person sweeping the floor says, oh thats me, you are with me. I cant tell you her name, because she never told me her name!!! I explained to her that I wanted a TRIM!!! She cut my hair dry, no wash/cut and style. Just a dry cut. She cut my hair into a COMPLETELY different hair style than what I had and she had mne facing away from the mirror, so i could not see what she was doing until the end. I HATE IT!! it looks AWFUL totally uneven, the back is a mess and I am stuck looking like this for a minimum for 4 weeks!!! O..M..G!!! When I got up to leave I was mortified!!! the haircut was $45!!!! NO wash!!! and it was $45!!!. The staff who finally made their way back from their food run, was eating in front of me, folding towels and gossiping about other people and complaining about other people the WHOLE time I was getting my cut!!! What a ridiculous place, I cannot believe they are STILL IN BUSINESS. TRUST ME! DO NOT GO TO THIS SALON!!!

My review is for skin care only. I followed my esthetician here because Fabiola is wonderful! She is the only person I have found in A2 that provides a GENTLE brow wax for my sensitive skin- I can leave the salon without redness on my face- hooray! She also provides good suggestions to clear up breakouts and her facials are very relaxing. The front deal staff also seemed very friendly during my visit. The reason I didn't give 5 stars: Location- there are no signs in Macy's pointing you upstairs so it's not easy to find. I didn't even know Macy's HAD a salon until now. I also have to agree with the previous post that the massage/skin care room is way too small. However, it wasn't noisy or irritating for me...maybe for a massage it could be.