Phenix Salons in Springfield, VA

I had just moved to the area and I've been looking for a new aesthetician/brazilian sugaring service. I went to Carolina's once and will not be returning. TLDR; my skin felt ripped off and was chemically burned, facility is not clean/up to a standard. Carolina herself is a very nice and sweet intentioned lady. She says she had been sugaring for quite some time even before the pandemic. The facility did not look or feel clean, it was super cluttered with stuff everywhere. The sugaring room looked like a storage room and there was an old wax kit just sitting there super messy. Luckily the service bed/table was clean and lined with paper. The sugar she used was made by her but I don't know if it was hot enough or made right because that was the most painful service I have ever had. Even her techniques felt off. Mind you I've been sugaring consistently for over 2 years so I'm used to the pain, but this was something else. There were some areas she just kept ripping over and over and I'm pretty sure it took out my skin. To make the pain worse, she decided to put some random paste on my lady parts after the service without my permission because she noticed I had some ingrowns/discoloration. She just slapped it on and said leave this on. I thought it was a post-service moisturizer. Soon after I start to feel a burning sensation and I immediately went to her and asked her what was going on and what she put on me. She advised me it's "working" and to leave it on, I said no, I shouldn't be burning, it hurts. And I wiped it off as much as I could. I left in pain coz it hurt so bad. I immediately went home and tried to wash it all off. I was super tender. The following 2 days after, I was still tender and I had SCARS and scabs. My skin was definitely burned/ripped off. Be careful if you decide to go here.

BEST SUGAR WAX Carolina is really good and gentle, sugar wax is so good for your skin!

Wow wow wow. What an amazing experience. I have had sugaring done before but never like this. She was so thorough, so friendly & so kind. She took her time to make sure the results were exceptional. I'm very pleased with my visit, she's definitely gained a regular customer with her service. The receptionist was also so friendly, he greeted us upon walking in. Also very cautious with COVID.

This was my first time ever sugaring, and I couldn't have asked for a better experience. From the moment they took my call to make an appointment, the sugaring itself, and the after care. Everybody was super sweet and helpful. Highly recommend.

Excellent service. Very professional. Great price. Quick service. Very cautious about COVID. Works with you to get discounts. Will return!