New Leaf Salon and Spa in Northborough, MA

One star: The one star review is for the pricing bait-and-switch, and for being blown off (after I left a voicemail message to speak with a manager/owner, and, later throughout the week, a number of follow-up messages I left with a human to speak with a manager/owner) in my attempt to have a conversation about my concern.  I had an upcoming hair/color appointment that I promptly cancelled after this experience. Backstory: I am local, and I have been a customer of this salon, on and off, for about 15 years.  Over the years, I have been a client of two very good stylists: Jackie and Heather (who were not involved with the interaction below). Issue: Bait-and-switch on kids haircuts--when scheduling I was quoted a max of $35; however, I was charged $60 plus (per haircut) at closeout for a number of kids haircuts.  Thick hair was the reasoning.  If the salon's website had a disclaimer that this was a policy, or a verbal beforehand about the pricing differentials, we'd have a non issue (that said, I would have gone elsewhere).  As I mentioned above, it's the last minute bait-and-switch, and then being completely ignored by the owners to discuss my displeasure with the experience.   Bottom line: If you are someone who makes an effort to support local businesses, I would think twice about this establishment.  I feel like I was treated like a disposable suburban customer--which clearly was the case. Look around, there are plenty of other hair salons in the area that would be grateful to have your business.

I'm giving a five star review because of archery, who gave me an amazing and relaxing facial. She was very kind. Upon checking out, I was charged $95 for the service. I questioned the gentleman at the desk and said that I thought it was an $85 service and he responded that it was not. When I got to my car I quickly checked online and saw that it was indeed an $85 service. I had booked this appointment within one month of going there. I went back inside and mentioned this and he looked at me like I was an annoyance. He also gave me an "oh well" look like he wasn't planning to credit me the $10. I said to him that they really should honor the pricing posted online. He finally did issue the credit and apologized. My suggestion would be that upon booking any service to confirm the actual pricing and not go by what is listed online.

This review is more on service and pricing than the cut itself. Stylist was nice and gave a decent hair cut, but for $85 for a kid and adult hair cut, I was expecting atleast a blow dry after hair cut. We left with dripping wet hairs..

I have been been a client to New Leaf Salon for over 6 years. In October I decided to get hair extensions and had a consultation to choose hair colors. I had a bunch of pictures to show to give ideas of color I wanted. $600 for the hair and over $400 to have them put in, I hated the color of the extensions. They were not close to the pictures I showed or the hair samples I was shown. 2 days later the extensions started to fall out. I went back to have them fixed and Donna, the owner, told me I was using the wrong products which caused them to fall out. She didn't ask me what products I used which if she did she would have found out I used the products I was given by the salon. Donna never apologized either. This happened at least 4 more times where I had to return to the salon to have them put back in. At this point I wanted them removed. I asked for my money back but they said they would not give it to me and that I paid for the hair. I thought they would at least stand behind the hair and do the right thing and refund my money. Derek, Donna's husband offered to give me half of the service cost back. I am not going to negotiate and told him I expected the full amount refunded. I continued to go here despite knowing that the owners clearly didn't care about me as a client or my experience. When the salon was closed down during covid-19 they offered root touch up kits to their clients. I called to say I wanted to purchase one and I had to call 5 times before someone even returned my call. When they reopened clients were told to stay in the car and the salon would call you once your stylist was ready. After waiting for 45 minutes in the car for an appointment, I left. I understand they need time to clean in between or my stylist could have been running later but no one called me to say that. When I got home I had an email saying I missed my appointment. I called the salon and told them I was there and the receptionist said they didn't know I was. Well if someone called me they would have known I was there. My next appointment I waited for 30 minutes in my car. The salon should be courteous to their clients and let them know when your stylist is running late. If I was that late for an appointment at the salon they would need to reschedule my appointment. I have given this salon so too many chances and I am done. Donna clearly doesn't care about her clients or the experience they have at her salon. Since I have been going there she has never even said hello to me. I am taking my business elsewhere to a salon who will appreciate my business and will be happy to have me as a client.

I have been going to New Leaf since it opened in its original location. The atmosphere is relaxing and friendly and the hair stylists are great. Dianne and Tammy are the stylists I see most often but Jackie, Kim and others have stepped in when I needed appointment changes and all have been wonderful and accommodating! In addition to hair services, they offer wonderful facials, waxing services and more. I have since moved to a town further away, but still make the trip to the salon - I love it!