Mademoiselle Nails & Spa in Northborough, MA

Service was impeccable as always. Joe did a fantastic job on my wrecked nails! So happy with the results.

Horrible. The tech with whom I had the appt was running 1/2 hr late so they put me with someone else who over-filed my nails down to nothing. He didn't remove all the polish, left my nails a mess and they charged me $15. Creative Nails is so much better. I did not change the appointment. I intended to have a dip put back on. I gave no attitude. I showed him the shape I was hoping for the after three additional requests for his filing and no changes I did not have confidence in the tech or the salon to finish the manicure. Disappointing technical service and customer service.

Horrible customer service. Don't treat regular, generous customers with respect. I've been a regular customer for quite some time now, completely understand that they have a cancellation policy and why it's in place. I've never canceled an appointment last minute or abused this policy. On 11/16 I had gotten into a bad car accident - I hit a deer with my car. My car was totaled. I had an appointment for a mani on 11/17. Called in the morning as soon as I could to let them know I couldn't come in due to the circumstances (I had no car, I was beat up from the car accident the night before). Trust me, if I could have gone to the nail salon to pamper myself, I would have. I spoke on the phone with Uvie (sorry, I'm likely spelling her name incorrectly) who had no sympathy for the state I was in and told me she was going to charge my card $48 for the cancelation. I understand rules and policies, however this was extenuating circumstances and I physically could not get there. Told me she could reschedule my appointment instead (again, I had no idea when I would have a drivable car at this point and no way to get to the salon that's almost 30 minutes from where I live). When I pressed that this is an extreme case she said she would talk to her boss and call me back, while hanging up. When she called back, the best she could offer was a $24 voucher that I would have to pay for to use at a future service (this is after I told her that if she charges my card I'm no longer going to be a customer at the salon). I openly told her that the solution didn't work for me, I'd also be leaving a review to warn others of the terrible customer service and lack of sympathy for good customers. I was met with sarcasm and condescension "do you understand the words I'm saying?" I always show up to my appointments and on time, tip at 30% at every appointment, and don't ever cause a fuss even when taken late. As a small business owner myself, this lack of sympathy and humanism was really shocking and disgusting. I have a big wedding coming up and was hoping to use the salon as a place for guests and bridal party to get their nails done, but I wouldn't send my family and friends there. Minh is a great nail tech and I always thought he did a wonderful job! It's too bad he lost a regular customer. I went to a new nail salon the other day and they were very welcoming, explained the situation I had with Mademoiselle and they were horrified - they even provided me a $5 gift certificate for my next service. I will never be back to Mademoiselle. Update based on manager's note below: I was never issued a gift card, just charged $24. $48 was what I was originally told will be charged to me for canceling before UV spoke to the manager and communicated $24. Never received a gift card or voucher.

DO NOT GO HERE! worst experience and horrible customer service, the nail tech, Vanka which I had been going to for a year and was happy with messed up my nails today big time. I understand as we all do sometimes this can happen and it's a matter of how the nail salon handles it - they were not professional at all. In fact, the woman who works behind the front desk should be fired for how poorly she handled the situation. Vanka was doing chrome overlay with dip, and had blue powder left over from her previous customer in her brush that rubbed off on my nails. i didn't understand why she didn't address it immediately and clean off the blue powder instead she kept on doing my nails after I pointed it out to her! So my entire right hand had a blue tint with white chrome overlay while my other hand did not. The woman or "manager" behind the desk walked over because I told Vanka I was not happy and could clearly see the difference between my two hands. Instead of the manager helping to figure out a solution - she was GASLIGHTING ME! Like oh there is nothing wrong. Vanka tried to fix it and then they were saying rude things about me back and forth so I couldn't understand. Vanka tried to bandaid it but we all know you can't hide BLUE when you're trying to do white see through chrome on top. I told Vanka please just take off the chrome and put regular pink polish over the dip so it could hide the blue - I was late picking up my daughter from daycare! This was supposed to be a relaxing Friday and it turned into a fiasco! The manager walks over and literally starts yelling at me in front of everyone, kicking me out of the salon like it's my fault! I was so insulted and embarrassed- how is this woman employed to work with customers?! I am in the customer business myself and you NEVER treat a customer like she did. My nails were not finished and would break if I did not have dip powder. I got up and left and was disgusted the lack of respect and poor treatment. I WILL NEVER GO BACK AND TELL EVERYONE ABOUT MY EXPERIENCE. I ended go elsewhere to finish the job. This is the first time I've ever left a negative review on Yelp but I don't want others to experience what I did!

I have just got back (6/29/23) from having a spa pedicure and the end results are terrible. I did speak up and asked her to clean up the edges. She must have pretended because they are still awful.