Nails Tropical Spa in Middletown, DE

We were told it would be a twenty minute wait for two pedicures. Waited our turn and made it to the back, where we sat for over an hour and not one person checked on us. Other people came in while we are sitting with cold water and they were helped right away. We gave up and walked out.

Horrendous pedicure.  Quite possibly the worst I have ever had.  Photos show how terrible the quality is.  I've given them a few chances (out of convenience) but this time will be the last.  In prior appts my nails have not looked quite this bad but the paint job did not last more than a few days each time.  This is what they're charging $38 for, before tip...a regular pedicure (not gel).  I gave two stars because they offer a decent color selection & use stones and scrub during the pedicure.  HOWEVER, none of that matters if the paint job looks like a 5 year old did it.  I would normally feel bad leaving a review like this but honestly...this is not a one time occurrence, they're very pricey, & I've personally heard similar feedback from several other people.

I thought I had found my new nail home in Delaware but I guess not. I had a scheduled appointment and when I arrived for my appointment, I was told that the person I scheduled with won't be arriving until two hours later. If I hadn't had anything scheduled maybe I would've stuck around, but I wasn't even notified before I walked in the door on time for my appointment that he was not going to be there. A simple phone call would have been nice. And I completely u decretando that things pop up but if I would have been notified that would have alleviated some of my anger towards the missed Appt. I find this extremely unprofessional, and when I asked if they had anybody else to do my nails they told me to wait five minutes which I did, five minutes quickly turned into 20 minutes and when I sat in the chair and showed the lady that picture that I wanted which is a simple design not even a color added she told me that she can't do that and when I ask if there's anybody else who can do my nails within the next 30 minutes, I was told that no one was able to. I am extremely disappointed with my experience here , and now I have to look for another place to get my nails done in Middletown.

I have been going to your place for six years .I am no longer impressed .You gave it a facelift but the people that work there have all changed and the people that have stayed are overbooked. I always book an appointment . I always show up early or on time and I sit so what is the point of making an appointment I'm trying new salons you're done

I've been to Tropical Spa-Lon half a dozen times and all I can say is it's diminished significantly. My latest visit was the final straw--I won't be returning. A friend and I went in to get standard pedicures. We went through the normal difficult conversation with the front desk girl about gel vs non-gel. We said we understood, blah blah blah, but just wanted standard for today. We sat in the back and soaked for 10 minutes because the two staff members were late coming into work and there was no one else to do our appointment. The male employee doing my friend's nails was very rude. He kept pushing her to do gel, and when she refused, he upcharged her to remove the gel. He said if you get gel again, I won't charge you. She said no, she just wanted the basic. He and the other female employee then pressured us to get "spa pedicures" and we said no. They then proceeded to push us for gel for several minutes. We declined again. The female employee handed me the spa menu and pointed towards the spa and asked why I didn't want that one. I declined again. Neither employee spoke to us for the duration of the pedicures. My friend finished first--there was no longer a station to dry our toes. The male staff member walked her stuff up to the front and he said "wear the flip flops for awhile--your nails aren't dry." Once I finished, I handed the female cash for change. I started gathering my belongings to move towards the front. The male staff member stopped me and said "don't forget to pay!" And I said yeah...I'm waiting for change. This experience was AWFUL. The staff were so rude to us. On top of that, my nails look TERRIBLE!