Mode Aveda in Gainesville, FL

I have been going to Mode Aveda for over two years. Usually, I get a good hair cut from John, who is also a teacher there. Today, I asked for 3 inches off and got over FIVE inches removed! I did not ask for a $70 DUTCH BOY cut. In no way does this resemble anything like the PROPORTIONS of the haircut that I have gotten for over two years. When I walked in, my hair was three inches below my shoulders. Now, it is at least two inches above my shoulders! The appointment before that, I asked John for more layers. Instead, he took those thinning shears, while a student was chatting with him, and thinned my long hair to a thin mullet. I had to wait two months to go back to get my layers cut. Needless to say, I will never step inside that establishment again. I went from long hair to hair just below MY EARS! In a fit of pique, he thrust a mirror into my hand when my hair was wet and not styled to ask if I had enough layers. No one could tell such a thing with wet hair. Why does he think he can do anything he wants to do? This was a revenge cut because I asked him not to use the thinning shears. When he gets mad, he cuts hair really fast, will not say a word, and is jerky in his movements. Then, he just walks off. This was the second time he has done that so this is the LAST time he touches my hair.

I made a last minute appointment yesterday to get my hair cut at 2:30PM with Jessica. I was in and out quickly and loved my haircut!!

Being foreign, I never knew where to go for a haircut in Gainesville so I took a shot and picked Mode Aveda because it was close and had good ratings. And I had a lovely experience!! The ladies at the front were super nice and friendly; Sage did an amazing job and was very helpful when I was nervous about trying out bangs. Safe to say I left feeling very satisfied.

I haven't been to a salon since pre-pandemic and was really nervous going in. Sage took the time to listen to my ideas and made my vision come true! They took about 6 inches of length off and gave my hair new body that it desperately needed. Im so happy with my haircut! The price was also great $(35 for a cut and wash). Thanks Sage, I feel beautiful!

I was disappointed with the quality of service which I received at Mode Aveda. About 1.5 months ago, I scheduled an appointment with Maybelline (one of their new hair stylists) for an all-over hair color to cover the brassy highlights in my hair. I specifically asked that the color be as possible to my natural hair color (an ashy medium brown, level 6) as possible. After arriving at the appointment and sitting through a two-hour hair coloring session, Maybelline began to dry my hair to reveal a gothic brown color which was several shades darker than my natural shade! When I expressed my concern, Maybelline reassured me that the color would lighten after several washes. Maybelline never informed me that she put in permanent, rather than demi-permanent color, in my hair, and that at Mode Aveda, "all-over color" was code for "permanent hair color." She then proceeded to give me a lackluster blow-out which was a far cry from the beautiful blow-outs that I regularly received when I do my hair at other salons. Dubiously, I paid $130 plus a 20% tip and left. Two and a half weeks and approximately 7 hair washes later, my hair remained the same dark, gothic color. When I called the salon to complain, I spoke with the salon manager, who had a condescending tone and seemed annoyed with my dissatisfaction. She instructed me to schedule a hair consultation to evaluate what could be done. At the consultation, I was seen by another stylist, who informed me that because the hair color was permanent, I would either need to strip out the hair color with bleach (a 6-hour procedure that would substantially damage my hair) or highlight my hair to break up the dark color (a 4-hour procedure which also damages hair) . She then asked me when I would like to schedule another appointment with Maybelline, to allow her to "fix" her mistake. When I told her that I did not want Maybelline, a junior hair stylist, to redo my hair again, she appeared taken aback that I would not give her a "second chance." I then requested and scheduled an appointment with John, a senior hair colorist. At my appointment, John seemed rushed and annoyed that he had to redo my hair and told me that I didn't need to bleach out or highlight my hair, but would be fine with a light bleach shampoo wash followed by a new hair color. I agreed and after two hours sitting in the chair, looked up to see reddish/copper hair at the top of my head. When I voiced my disappointment, John told me that my hair would always "draw." red and that he could try making the hair darker, but that it could look gothic brown as a result. Defeated, I agreed to keep the hair with the red roots and tipped John $40, and bought a $12 bottle of shampoo which I didn't need ( they wouldn't let me pay a tip with a credit card without buying something). Two weeks and $200+ later, I still have red hair at the top of my head. This is the first and last time I will be coming to Mode Aveda. I am very disappointed with the level of overall service at the salon, the lack of courteousness of the staff, the wasted money, and the lost time. I would not recommend this establishment. Left to right: First two photos-my natural hair color; second two photos-the gothic brown color in which my hair was dyed; last two photos- the red roots of my hair following the second appointment.