LUXURY NAILS & SPA in Cary, NC

Staff are very professional and friendly. Place is bright and clean. It took me a long time to pick my color and they were very patient.

TLDR;
Extremely Rude Owner. We were accused of not paying and were berated for 5 minutes  by the owner while we're trying to explain that we had just paid using a combination of a gift card + credit card. My wife left this place in tears.  

The salon looks nice and clean, and so we thought of buying a gift card for our friend on her birthday. The staff operating their register didn't know how to activate the card and so she asked us to come back after a few hours to complete the purchase - which we did - no issues.

A few weeks later our friend told us she liked the place and we were happy to hear that.

We went in today to get pedicures - the owner was helping one of us and we were happy with the service. However, when we went to pay, the owner had already left and her staff didn't understand how to process the gift card. We helped their staff use the gift card and paid for the remaining balance and tip using a credit card. The staff lady wasn't sure and so called the owner to confirm if the payment went through. We heard the owner yelling at her staff over the phone (in Vietnamese) while we were waiting to understand what was going on. Then 10 minutes later she shows up and struggles to find the gift card transaction in her system. While my wife was explaining the sequence we followed to pay using the Gift Card + Credit Card, she started berating my wife loudly - "You did not pay, you did not pay" over and over again, refusing to let us explain.
In the meantime, I was calling the tech-support number on her point-of-sale system to get a tech-support person on the line to help the owner find the transaction, but the owner finally found it and tried to play it off as if it was no big deal.
My wife let her know that this is not the way to talk to anyone and no one has ever spoken to us (yelled at us) this way. The owner then changed her tack and wanted to offer us a gift card to make amends and spent 10  minutes apologizing. To be gracious we heard her out, but we're not setting foot into that pedicure place again (no pun intended).
If you can't trust a couple in their 40s to pay, you don't deserve loyal customers. It's such a pity because they're right across the street from us.

I am very disappointed in this nail spa. I have been a loyal customer for years. I had an appointment with my regular manicurist and when I arrived I was told that she wasn't there because "she needed to take a couple of weeks off to rest. The owner told me that she would take care of me. Why not call me and tell me prior to arriving? She did my nails and then scheduled me with my regular manicurist for two weeks. She then added that she would call me if she wasn't back yet. Well today I get a text from regular manicurist and she notified me that she had resigned. The entire thing that the owner told me was a lie and I feel like she trapped me to get my money. Why not just be honest to a loyal customer? I will not be returning.

I had a gel/powder manicure 10 days ago and the nails are all chipped.  My understanding to the power is to last 4-5 weeks.  I have not done anything to cause chipping.  I went to the salon to express my concern and was told there is a week to complain.  I was shown their policy and then the technician walked away with no solution.  They have not only lost a customer but I will not recommend their service to anyone.  
MJD

It makes me so sad to leave this review, my first experience was really good , although there was a slight misunderstanding regarding the reward system. However once they explained it I completely understood the concept. But I was highly satisfied. So I gave them another chance today. I paid for a manicure and dip However I just received the dip powder and clipped cuticles and oil . The first time I actually had a manicure. I was rushed and when I had a hard time deciding on the
color i wanted. When I finally found a color the husband mixed them up again, anyhow the husband spoke to his wife in their language and walked off and started assisting another customer, and did not
say a word to me . Very rude, and disappointing, I am extremely happy that there are so many more options in this area to choose from I hate starting over but pray I will find some place consistent and give wonderful service. This is supposed to be relaxing not stressful.