Lovely Nails in Sterling, VA

This is under "new management" like that's supposed to be a good thing? I went to the old management and I'd say they were average. Nothing to write in about but got the job done... the new management mine as well close up shop. I came in to get Gel polish removed. I rarely get gel because unless you have it professionally removed I always damage the top layer of my nails. And when I DO get it professionally removed salons rarely want to let you just soak like when gel first came out because it takes too much time. They only want to file most of it off which also ruins my nails. So strike 1 they wouldn't let me just soak while I got a pedi. Instead they put some additional gel on, that was a "new better method" for removal, which burned my skin, and she scraped the gel off which damaged the top layer on my nails (what I wanted to avoid). Strike 2 - they kept making comments about me just wanting regular nail polish and not more gel. They make you pick from a book and wont let you pick out the bottle. I've found I really only like OPI... no OPI your option is JUST the book and they arent pretty colors, maybe less than 40? Strike 3 - the "new manager" gave all the women a tough time for using "too many towels" in front of the customers... like what?! Strike 4 - we get to the manicure. At this point I'm bummed about my healthy thick nail's being destroyed but trying to just stay positive and just get them cleaned and shaped up a little... eventually they'll grow out and I'll just count this as a loss today.... WELL the woman ends up cutting me, and I'm BLEEDING. She doesn't apologize or ask if I'm ok she just laughs and tries to almost brush it off. Like she painted my nails the wrong color and its a minor fixable mistake?? She doesn't wait for it to clot. And its not clotting. So there I bleed. Strike 5 - payment time. She asks me to pay before painting... totally fine. Charges me $69 for a REGULAR mani pedi!! Is this a joke?! Not only is this insanely high, my thumb is STILL bleeding!! There was no section to put a tip. Would I have given a full 20% after all this probably not but every one has a bad day so maybe id have floated a little something her way... STRIKE 6 - she then acts as if I'm stupid for switching from gel to regular and that they charge $12 to take that off. THEN she has the nerve to say and "I didn't even charge you for french thats $5 extra..." I'm now realizing shes mad there was no tip (not sure when I was supposed to do it there was no prompt for it) THEN she kept hovering over me I guess waiting for a cash tip?? Lady... you made me bleed and let me bleed all over your station with no remorse or offer to help. You're lucky I paid the bill at all! Seriously go to any other salon.

I received what might have been the most horrible gel mani and pedi in a long while. The manager is the one who did my mani pedi and it turned out absolutely horrendous. For my gel mani she didn't even buff my nails (hello gel application rule 101!!!!!) before applying the gel which is causing my nails to peel after less than a WEEK! I knew I should've never switched nail places. I'm pretty sure my toe is infected because it's been hurting since I've gotten it done last week. The pedicure is another story, nails cut terribly and paint applied sloppy. I paid $80 with their dumb re opening discount and this shitty job isn't going to last me past the next few days. SAVE YOUR MONEY AND GO LITERALLY ANYWHERE ELSE!!!!!

Don't waste your money and time they are doing very bad job and they start one person and leave them on the chair ...they do same time mutiple persons I paid $100 bucks not even scrub my callus me and pedi same time she doing me and an other person not even she washed her hands very bad job don't go

I gave this nail shop 10 chances before I made up my mind on whether I made it my permanent place to go; however, no matter how many times I tried to avoid the man on the left corner (by the window) he always seemed to get me. I think he is one of the owners. I would call in advance and specifically ask for the lady by the register but he would swiftly take me when I walked in. This man did my nails on at least the eight of 10 times I went. Each time I told him exactly what I wanted but as he did my nails he would recommend i get a colorful nail and when I would say no, he would get mad and huff and puff the test of the time I saw there. He also mentioned how he does his nails differently then most people and then proceed to do this thing to my tips which made no difference. My nails would break and come lose within a week. I would pick out a color and he would force me to change the color because he said the one he got looked better. I should have spoken up but he's pretty aggressive. I decided to stop coming after I called in advance short notice. The person on the phone told me to come and when I did there were two technicians on their phones waiting for new clients. I walked in and immediately they said that the man was busy and to come back 45 minutes later. I asked if any of the ones waiting could take me and they said no. I walked out and never went back. Now I go to Amazing Nails in South Riding and it's been better service and a more friendly place to get my nails done.

amazing service. Danny always does a wonderful job with my nails and I get so many compliments