KI Essence Hair & Nail Studio in Columbus, OH

Victoria Fowler (Tori) put a Wave Nouveau in my hair 5/15/2022. She told me not to shampoo my hair for 30 days and to apply Blue Magic Shea Butter to my scalp. I reached out to her via text to tell her I was losing my hair. She said I would lose some hair. She never invited me to come in to the shop to look at the damage. I finally caught up to Mrs. Fowler the first week of July. We got absolutely no where. She took responsibility for nothing. Every woman cherish her crown. That's why we go to the professionals. Mrs. Fowler insisted the loss of my hair rested in my hands; however, she is the stylist who stated she's been in business for 40 years. She'll never admit she made a mistake causing my hair loss. Do me a favor and stay away from her chair. She's not accountable! In fact, the the business isn't BBB accredited. So enter at your own risk!!! All I know is I had a full head of hair before I sat down in her chair, and now this is what I'm left with.

New to the city of Columbus, while on the hunt for a good nail tech I searched the web, this salon popped up. Excited to have found what seemingly looked like a good fit, I booked on style seat a tech by the name of Maria on a Wednesday. Going forward I get there and met with a greeting. Sat and advise the nail tech I'm big on shape and very precise on having my nails a certain Way or close to it, I even showed a picture of how my nails usually are. I told her tapered square. She debated that it was no such shape. insisted that it was coffin shape. She begins to take the gel off. (Not minding) slightly rough she adjust my elbow and my hand to her liking. I don't know if the tool she used was old, or powered to high, but it was hot on my nails of which I told her. She threw away the old file. continuing she drills off the polish with me having some cuticle cuts (expected.. but these bleed and sting) I told her as she was putting on the acrylic protector that it was stinging. She said she couldn't do anything about that, I told her it was because she had cut me. being patient ,Hoping for a great outcome because I have to work the next day and my job requires my nails to be in tact I stayed. Getting to the shape , The acrylic was thick (not a problem because you want nails to be secure) And coffin shaped. At this point I'm just ready to get out of her chair. Still being rough with drill and adjusting my whole arm , We are finally polishing. saying in a condescending tone, she instruct/demands me to put nail in light "put it in. Take it out." We get done and I'm not pleased at all I just want to pay and get out. I asked what my total was she tells me 60$. I was shocked at this point. I don't mind paying big money for my nails at all, I take pride in my hands looking good. But really 60$ for a fill in two repairs and gel polish?? Today is Saturday and my nails look a nasty mess . The gel color has become filthy, my cuticles are bruised and one of my nails are cracked . Over all I give this salon 0 stars I was over charged, customer service was horrible. she was extremely rough and quality of work is not up to par. Looking back there are bad reviews with similar situation to mine under her on style seat they are telling the truth!!!! Read your reviews people!!!!!!! I don't do reviews but I had to especially if I can prove it with pictures. And it sucks because I want to support my people, but with service like this you have no choice sometime but to go to people outside of your community of people.

Went to get my hair done on 08/04/18 at KiEssence Grande Beauty & Barber on Hamilton Rd. This is what I got. A super bad color, chemical burns and out of $150. Stylist (Louis) wont admit to beyond bad job, said he thought I looked cute and refuses refund but offered to fix. My scalp and hair is in too bad of shape to fix right now as I have open sores and I'm sorry but I'm am not going to risk it being made even worse. Also, I am not obligated to let someone who is clearly incompetent work on my head again. I asked for a refund VERY nicely twice and was told no. I got my hair done because I was going to a party and this is how I had to attend. This is beyond embarrassing and I have to go to work in a professional setting and manage my courtrooms, deal with attorneys, judges, magistrates, etc. looking like a clown. I later tried calling the shop to speak to the owner/manager 3 times and was told she was unavailable each time. I then reached out via the business facebook page and sent a message along with these photos asking the owner/management to contact me. My message was viewed and yet no one reached out to me. I waited 10 days in good faith to give them a chance to rectify the issue before posting this review. Apparently this establishment is all about making money and not about providing quality service/product including customer service. I am out of $300 due to this horrible service as I had to go to a different shop to get a deep condition and the cut I wanted all along and invest in a quality wig which I now have to wear until my hair and scalp can handle more color at a later date. I will never return to this establishment and I would suggest others be extremely wary of this place.

I was going to the same nail tech for years and needed a change. I came to KiEssence to see Tanya for the first time and......10/10. My nails were perfect, stayed on for weeks and Tanya is great company. It's hard going somewhere new for the first time....but Tanya provided me with service like I had been seeing her for years, and the quality of her work will keep me coming back!!! If you need to switch nail techs but you're afraid to try somewhere new, try Tanya!!!!!