Kellen's Salon in Chesapeake, VA

This place is a joke. Rarely will you get a response set for an appointment and if you are not of a certain age group you are not a wanted client. I'll spend my money elsewhere and get treated better.

I usually do not share negative reviews but I feel that there needs to be some accountability held. I will be honest about all positives and negatives. I recently went to Kellen's salon for a color correction. I have only been a bleach and tone for the past 6 years but I took a break for a year. I made an appointment for a color correction to platinum blonde. I paid $475 + tip at my appointment for a color correction and hair cut (this was discounted from $525. I think because of the result of my hair.) They did also give me a free bottle of purple shampoo. This was nice but not necessary to make me feel better about the results. My appointment in total took 7hrs (It has never taken more than 5 hrs for a color correction and I have fairly short hair and an undercut). During my appointment 3 other clients were taken and I felt like I was left for very long periods of time without checking on my hair. I feel like for the price I would expect a little more attention to watching my processing. When my hair was done it was a very bright very yellow color with obvious bands. The top and underneath were two different colors. My hair was extremely fried and there was a ton of breakage. This has never happened once when bleaching my hair. I also asked for a bob haircut that turned out extremely uneven. The next day I messaged for a correction to my toner and they did promptly schedule me and did not charge me for the correction. I have to say I still was not satisfied with the outcome of the correction and it was still extremely uneven in color with a prominent band. The stylist doing my hair seemed to not know how to properly correct it. Another hairstylist (first day at the salon) advised them on most of the correction. She also was not able to fix my bob haircut and the new stylist had to take over to correct it (I would like to emphasize that the new hairstylist did a fantastic job on my haircut!) Lastly, for the service I received I think my appointment was extremely overpriced. Most of the reasoning for the price was due to the high rent in the building and the cost of the product. While I understand that, I think the price should reflect the skill and ability of the stylist. Rent and product should be considered in the price but not the bulk of what I was paying for. I have attached pictures of my hair after the second appointment, my hair before the appointment and my goal photo (my goal photo was my hair 4 years ago so I know it was achievable or at least in the realm of being close to that color)

I bounced around at different salons in the Coastal VA area until I came to Kellen's. I will never go anywhere else! I will be in mourning if they ever close. Kellen and Taylor have both worked their magic on my hair for the past year and a half. They're both SO insanely talented and nail it every single time I'm in the chair. Their experience and knowledge is well beyond what I've seen elsewhere. I've been going blonde for years and years, but I've never been so impressed before Kellen's. The salon is beautiful and trendy, the girls are so kind and easy to talk to, and the hair is worth every penny. Will DEFINITELY be back!

I loved my experience here. Kellen did my hair and I was so surprised at how knowledgeable she was about her craft. I have black hair so I was a little skeptical but I LOVE how my hair looks with the new color in it. A perk to getting your hair done here is getting to spend time with the girls at the salon and Mia, kellens dog, too!

Not the best first experience. Love my color but my cut was not even close to what I asked for.