J.Adler Lashes/ J.Adler Hair in Edina, MN

I first found this company through Groupon. I had tried getting lashes from several other companies and though they looked OK, within a day or so, my eyes itched and the lashes felt heavy. After getting lashes from Jennifer Adler, I had zero trouble with them. They looked great, felt comfortable and no more itchy eyes. The price for refills is very reasonable. Any questions I had (and I had a lot), were always answered to my satisfaction. She is always Professional and more knowledgeable than anyone I had went to before. I eventually became a hair client of hers as well. My friends tell me my hair has never looked better. It's easy to book appointments...and she employs a service that reminds me of my upcoming appointments. Its comforting to have a hair and lash person I can trust.

I absolutely love my hair! Thank you so much for the fantastic job. I love the customer service and couldn't be happier with the professionalism at your establishment. Thank you..thank you..thank you!

Never in my life have I had such a struggle trying to make an appointment. My first mistake was using a Groupon for a place that doesn't really exist. The sisters sometimes do appointments through their home and at other times through a salon they don't own. It took two months to find an available appointment. The day of the appt Brittany text to say that she was running behind. I let her know that would push me back too late and WE decided to reschedule. No worries. Well, another month passes and we can't seem to make the schedules work. I work M-F 7-5pm and the only available appts were during the day. How anyone expects clients to adhere to that schedule is beyond me. I requested a refund since this is obviously not working out. Brittany has me talk with the "owner" her older sister Jennifer. J. Adler has given me the most DISCOURTEOUS customer service of my life. She explains to me that due to the cancelled appt (that both her sister and I agreed upon) my Groupon is now void. She offers nothing in return. When I push, I am told that if I pay her $50 MORE then she can get me in. More I ask? Why would I pay more, when I can't even get the originally purchased service?? She is unpleasant, rude and takes her time with each snarky text response. I hate to be out $100 and so I push for a better resolve. I'm told that they will allow me the original Groupon if I wait until May, when their new salon is open. I agree. 4/17: I text to book a May appt. 4/18: I ask for a response and am told the salon is not open yet and they will be in touch. 5/2: I let them know I have an event at the end of the month and would like to book. No response. 5/11: I state that I have been trying to book since January and would really like to have this appointment booked. I ask them to please respond. 5/11: J. Adler's response: "Yes but you also canceled yours appointment at the last minute which normally waives your discount! and we are being KIND enough to let you still use your Groupon. I was going to have you use it at the new salon but its not open yet so you will have to see Britney at the salon in uptown. I will have her reach out to you today." I'm so glad they are being kind enough to let me continue to try and book 6 months later. I'm not sure what business model this young woman is trying to follow, but she will need to change her approach to customer service if she wants to be successful. I have very little faith that I will be able to book before my baby shower or anytime ever . I am so disappointed and upset that I've lost $100 to someone who clearly doesn't deserve it. I'm scared that even if I were to get in, that they would do such a poor job that I would end up having to spend even more money to have them redone elsewhere.

I would have to say first of all I experienced a wonderful haircut! Also while l was getting my hair done, I sent my close friend in to see Jennifer to do her eyelashes. Wow!! She really went out of her way to accommodate my friend ! I cant say enough about Jennifer & how much she truly cares for her clients. She has been working with global leaders in the beauty business for over 20 years. Definitely gives you a cutting edge feel. You will have to go in and experience it for yourself. #jadlerlashes #minneapolis #uptown