Initial Nails and Spa in Elgin, IL

Good experience - toes look good! Everyone was nice and liked the vibe. The classic pedicure had a little massage of your feet/calves which was really relaxing. They were able to take myself and 2 others without a reservation - which was super convenient. The menu they gave us when we sat down was SO nice- east to read and understand what all was included. Plus- it was cute!

they just lost me as a customer. I made an appointment a week ago For 10 am! I show up at 10:04 and they put me in one of the chairs for my pedicure, run the water, and 25 minutes later I'm still sitting there waiting for somebody to tend to me. I ask one of the persons working how much longer is this going to be and she says another 20 minutes. GTFOH! I tell them they need to not double booked themselves because it's crap and I left. Unbelievable!! A week ago I made this appointment and I made a chiropractor appointment for 11:30. There was no way I was gonna be able to make my chiropractor appointment.

Slow service and poor communication. Lackluster customer service, would not recommend.

I'm a male and went in for a pedicure. What a complete disappointment. I requested the lemon oil scrub upgrade at a price of $42. The tech hurried through the entire pedicure and never even scrubbed my calluses on my feet. The entire treatment lasted barely 35 minutes.

if i could give them zero stars i would. this nail salon has the worst customer service and doesn't know how to treat customers who aren't white. called over the phone said i would be there in 10 minutes and they told me to come in, after we arrive we're still waiting for some time and when we get sat in the chairs they stop doing our pedicures every 5 minutes to go help another customer. we sat in the chairs for over an hour and i could not even get my toe nails painted. i got up and left and was still charged full price for the pedicure. no one apologized for the incident, no one cared that i left unsatisfied, but if it were one of their white customers they would have done everything to make it right. if your a minority and want to be treated like a person don't come here. these people are awful and disgustingly disrespectful go take your $100 somewhere else. amy your the worst.