His & Hers Salon in Harrison, OH

I asked for blonde highlights in my dark hair. I had stated that I knew it wouldn't be a miracle to get it fully blonde at first. The stylist stated that she could do the blonde highlights not sure how well it will lift but said she can do it. I stated no problem I know it might take a few times to get it to where it needs to be. Overall after a long time under the dryer she checked and stated it's not lifting to what she wants and asked what I thought if I wanted it lighter. I stated if she could do it that would be great but is my hair going to be okay? She said I can't do it much longer but that my hair would be okay. I had been under the dryer for a total of 4 sessions of 20 minutes each. Long story short she fried my hair it now is breaking off and will shrink up like an accordion. My bangs are half the size of my pinky because they broke off and shriveled up. She stated put a mask on it will be fine. I did for 24 hours and it came out in a huge amount in a brush after I washed the mask out. I called and said I wanted a refund to which she stated come in later for it. I did and they were closed. I came back 5 more times during the regular business hours and they continued to be closed. I asked for the refund when they were finally open and she lied stating that she never said I was getting a refund that she wanted to look at my hair. When I stated I don't want you touching my hair again I want a refund she stated we don't do them and I was told to leave. So unprofessional. They shouldn't be open. Never ever go there.

Funny I thought you had to have a liquor license to serve alcohol, yet they try and give customers alcoholic drinks. Pretty sure you can get shut down for that.