Hair designs by Lillie Thornton in Vancouver, WA

I would give this place 0 stars if I could. Specifically for the hairstylist "Armani" ! she's very unprofessional & only likes to do certain clients hair. Me & my fiancee were going to her for 2yrs since we moved to Vancouver & she was charging me around $150 for box braids & $40 to trim my girl's hair. I noticed she would complain every time it came to detangling my hair as if it was too much work so i started ed helping her out a lil bit by washing my hair & making it as soft as possible before I went. Keep in mind, she has me & my fiancé's emails, numbers, & we've supported her on social media. she literally waited until i sat down in the chair to tell me that, "she had some talks w/ ppl in the industry & in the area & turns out she's been undercharging me for what she does." So she hands me this makeshift breakdown of $392 to do my hair on the spot & she refused to do my hair even though I was just being informed at that moment! I sat in the lobby for 15mins waiting for her to finish her current client that was before me. She could've told me then or any time before! I scheduled my appointment 2wks in advance. That is totally unprofessional & unacceptabl. & when my girl called to speak to her she refused again. Like how do you switch the price on on the spot on a loyal client like that!? don't trust her !

I have had my hair done here many times. I only stopped, because I decided to go back to my natural hair color. I cannot recommend Whitney enough, she is an absolute joy! Also, their salon offers you a nice coffee or tea while you're having your hair done. Overall, I recommend this salon.

So I feel the need to let potential clients of this salon know about the four experiences I had here in the last 6 months.. First off the stylists are young. Which to me, can be a good thing because they have all the latest knowledge on hair techniques and products.... That being said... You will also not be less than 3 hours in their chair. Minimum. Idc what length of hair you have. And also, at every appointment I had they cut my hair very very little. I mean, so little that I never looked like I got my haircut. And they all styled my short, fine, thin hair with a huge round brush (for volume I get it) but I don't wear my hair like that. Ever. But they never asked how I wanted my hair styled. So that sucked. That's not the worst of it. The lead stylist is expensive and when I got to her chair the third appointment, it turned out to be not the cut and color I made the appointment for, but instead a talking me into buying and doing hair extensions. So ok let's see how that goes right? Why not. So $1000 for the extensions, plus the 4 bottle hair system she told me I needed to start using and then the cost of the "haircut" but no color because now we are going to do that in four MORE weeks when she can get me in for the extension install. So her "haircut" price is outrageous because not once did I receive a full haircut. It was a very little trim. Not one of the stylists even touch my bangs. And the lead stylist charges like $80 for a "cut" which for me was never more than a very quick, 5 minute trim. Ridiculous. And again, never even touched my bangs. And I walked around for months with my gray getting worse and worse and by the time I got to the lead stylist she never even asked me if I wanted root coverage. I was so gray by the time I got to the day of the install I couldn't stand myself anymore. Yet I go to the 4 hour appointment, she colors my hair (90 mins), has her assistant wash and dry my hair (which, I was never given a towel to put around my neck or dry my ears after the wash which was soooo odd). So I sit back down in the chair for a blow dry (with no product except heat protectant so now my real hair is so frizzy)...and I look in the mirror and I'm still all gray at my roots! SOO BAD!!!!! So I talked to her and asked why I was still so gray. She said she was blending in my gray because she was following what the other two stylist had been doing! I was like, "UHHH....I don't want to be gray. I've never wanted to be gray." So then she was like "oh the girls should never have done what they did to you. I was just following what they have been doing." So here's where I get really really upset. She just threw the girls that she trained, herself, under the bus. Not. Okay. At. All. She can THINK those thoughts about her coworkers but she should not have said that about those girls. They clearly haven't been trained that well then and that falls on HER. The mistake they all made (among many) was that none of them asked me if I wanted my roots covered or blended. We could've avoided hours and hours (literally, first appt 3 hours. Second was FIVE HOURS, third was 1 hour tops?? Cuz she didn't do anything and the fourth appointment was 4 hours and I didn't even get the extensions put in!! Keep reading...) So after she says this to me about the young women she mentored, she told me that we can't do the extensions now because she has to cover my roots instead. Omg I wanted to crawl out of my skin I was so angry. So now she's mixing up more color for my roots. Applies that and now I'm waiting 30 MORE MINUTES for that to do it's thing. She told me "I'm not going to do as dark a color as you want this time, we will do it next time when we move up your extensions at the 5 week appt." Yeah, she was never going to see me again after this. So I cancelled the install for Saturday morning, went by the salon and picked up the extensions I had already bought and was on my way. Never. Again. Such a colossal waste of money and time at this place. The manager was very very kind and understanding when I spoke to her on the phone about everything. She offered to refund me the money I paid for the product system I bought (that I'm Not convinced I need). And she was apologetic and sweet. And the two girls who did my hair the first two appointments were also very very kind and sweet and actually did wonderful color. I was grateful for that...but not for the no haircuts, no root coverage for months and the insane way they each blow dried my hair in a way that I never even wear my hair. Going to a much more professional and BEAUTIFULLY DECORATED salon instead. With an extension professional who knows. Her. Stuff! I'll be excited to finally put this place behind me. It was a stressful nightmare!!!

The service was terrific! I had an emergency appt because of a poor box dye self-administered. I was lucky that Lily Thornton connected me with Abbey at the Salon. My hair catastrophe changed into a beautiful outcome. Abbey was professional, thoughtful, and an excellent communicator.

I walked in and asked if they do a neck trim/ clean up which can take 5 min the most. They had one girl behind the counter on phone and another sitting on a chair also on the phone. The girl behind the counter said they do but they r completely booked. I went to chipotle ate and the place was still empty. Great service . I guess they don't like making money. Don't recommend this place .