Great Clips in Hamilton Township, NJ

ZERO STARS!!! It would not allow me to give 0 stars. I have been taking my kids to Great Clips for years. They don't get anything special, just a basic trim. We used to get good service when we went there, but it has really gone downhill over the past year. My husband took my son there a couple of months ago and he just wanted a trim and the woman butchered his hair. Okay, he wasn't happy, but he is a boy and could deal with it. I took my daughter to get her hair trimmed on July 8th. We showed the woman where we wanted my daughter's hair trimmed to. When she walked over to me after her cut, she was crying because the woman cut it 5 inches shorter than we asked. YES, I SAID 5 INCHES SHORTER!!! I was livid! I spoke up and said, "that is not even close to what we asked you to do to her hair." Her only response was a sarcastic "Oh, I'm sorry." When I got home, I immediately called the customer service number on my receipt and spoke with someone about the issue. They apologized and took down all of the information and said that the manager of that Great Clips location would be calling within 24 hours at the most to rectify the issue. I haven't heard from anyone since and it is now the evening of July 12th. Do not go to Great Clips!!!

checked in and waited 71 mins to get my two kids hair cut. At 3 mins left I entered in the store to find out that they couldn't cut their hair because they were closed. So I waited 71 mins, did the right thing and waited until it was almost my time to go in and they couldnt help me at 7:02 pm. They said the ap should of told me I couldn't enter, which it didn't, and my name was on the screen but they wouldn't do to kids hair cuts. Which the would of only been two hair cuts won't the buzzer. Both women were unwilling to help and were borderline rude. i have been going there a while now and will never return again.

It's very hit-or-miss depending on who your stylist is - but Melissa is amazing!! She's the only person I will go to now, even if I have to wait. If you have very coarse, wavy/curly hair (hair that triangulates in a poof and just always has a rough texture), she will know exactly how to cut it in a way that lays flattering. I usually get my hair in a bob - sometimes very short, other times like a mid-length bob or a "lob", as some people call it, and it with my type of hair it's very difficult to achieve that type of cut without it looking like a jagged-layer hack job or a poodle puff. My hair looks so cute and she layered it perfectly. Thank you, Melissa! I agree with another review in the hidden reviews section ("not currently recommended") that said she should be made a manager.

Normally I have a fine experience but today was upsetting. Checked in online, because that's the system and it's a very long wait if you don't. It was supposed to be an 18 minute wait. Fine. Drive over- say a ten minute drive. It's still a 17 minute wait. Leave to get food from Petsmart; come back. Still a bit of a wait; we are 3rd in line. Finally it's our turn only the guy takes the person AFTER us, because he knows her. Doesn't ask if it's ok, apologize, nothing. Just acts like I won't notice. The girl who cut my son's hair was great and he was in the seat for less time than we waited.

I went for a beard trim and a zero cut. They didn't have a zero to cut my hair and the beard trim was awful I had to go home and fix my beard myself. Worst cut I ever had. (Speaking on behalf of my husband)