Gloss Hair Studio in Ellicott City, MD

Cute place and good stylists. Oribe and Keritase products. Comfie and welcoming with good drinks! Personable and friendly.

My stylist Madison is so sweet and professional--great customer service.. The best hair stylist ever!

Customer service is awful and pretentious. Located on Main Street this place has no designated parking. Arrived at my lashes fill appointment on time but place was packed at 6 pm. Called at 615 said still looking for parking and they informed me that they will not be able to do full set and will do " what they can" I explained I would pay extra because have an event next day. Called them to reschedule and lady on the phone said no appointment available next day and they will charge me a fee for missed appointment. Than she want on rant that "other clients...," and hang on me. Don't go there if you don't want to pay $$$ and get treated like sh&$t.

I want to first preface this by saying this is in no way a bad review but a very disappointed one. I was promised they could do what I wanted and I feel like they did not follow through. I like many things about gloss hair salon and they do many things very well but this is a warning to those looking to get custom color extensions especially red with Slavic hair. I went to gloss wanting long red hair extensions I am a natural blonds so I a have find hair but a lot of it, I ended up getting Indian hair extensions installed with machine wefts and hand tied wefts custom colors to "match" my hair. The first time it did not match my hair at all it was clearly copper and I was very very unhappy and I did not loke the hair texture or the fact the only style I could use was to curl it or the color and length different was too obvious. The second redo the custom color did not match but I felt bad and did say I liked it but again it was not a exact match and since they were coloring my hair and my extensions my expectation was it would be an exact match to I could wear the hair curly, straight, up or down. Again, it was also Indian hair so it was drastically a different hair texture than mine and extremely hard to get to look good in any style than down and curled which was not my expectation. Additionally, the extensions from the initial install were horribly spilt ends all over and I found quite a few grey hairs in them too. I was concerned about the numerous split ends since the more research I did the more I found it could damage my hair and it was very hair to work with the hair. I follow all the care instructions carefully from the start. I also was concerned because I had great difficulty putting my hair up without the beads and weft showing, and I expressed prior to getting them I needed to put my hair up during workouts and I was told I would be able to without them showing. I emailed my concerns and sent pictures and did not receive a resolution. My warning to others is if you are looking for custom extensions to exact match color and texture do your research. I feel like I wasted quite a lot of money and time.

I have been going to Gloss Hair Studio for 2+ years. Today I was late for my appointment by 15 mins (traffic) and I was told I would have to pay a fine of 50% of the treatment I had booked for (not a small amount), before I could re-schedule another appointment. I have never heard of such a policy from Gloss or any other hair studio I have been to. They are running a a nice scam here. Will never go to Gloss hair studio again. Beware.