Delil Nails Spa LLC in Burlington, NC

I have been coming to this salon since October of 2020 and all I have to say is that its amazing. The environment is always peaceful and the staff is always friendly no matter who it is. My pedicure always turns out amazing and the place recently got remodeled  which looks so beautiful and elegant!

Twee is the absolute best!! I have been going to her for 10 years now!! The salon is getting a remodel this week and I can't wait to return to see the changes.

After sitting on this for a while, I've decided to update my review/rating for this salon and (unfortunately) do not plan to return here. The first time I went in was awesome - Vickie gave me hands down one of the best SNS manicures I've ever had, but my next 2 experiences left much to be desired. Vickie was unavailable the second time I called and I probably would have waited for her to have an opening (not that it would've mattered - more on that), but my birthday was in 2 days and I was headed out of town to celebrate, so, I didn't want my nails lookin' all busted and figured (based on my first experience) whomever I got would be great. I was very wrong.

My second manicure here was a mess: color bled and there were silver sparkles through; the color I was shown originally was a chromatic metal, but I ended up with silver glitter french tips, better suited for Christmas (ironically, the woman at the front desk came to show me how cool her chromatic blue/green nails were - I almost said something, but at that point, figured I just made a mistake not waiting for Vickie). When I mentioned a design I was thinking about getting in the future, the nail tech stated the colors I wanted clashed and didn't match lol like wat?! I understand making recommendations, but insulting a customer's taste, because the nail tech doesn't like the design is just...bad business.

Additionally, the nail tech didn't fully remove the red from my nail before applying the new color and red was still visible under the new set when I got home. The tipping point, however, was when she commented on how the other nail techs talk too much, which I found/find highly unprofessional - don't badmouth your coworkers to employees folks!! Come on...

Immediately upon getting home and seeing what a horrible job the nail tech did, I called back and scheduled an appointment 2 weeks out with Vickie, and even stated on the phone to the receptionist (I think Angela is the receptionist's name, but could be wrong) that I was scheduling that far out to ensure I got to see Vickie.

Fast forward 2 weeks and I went in for my mani/pedi appt, excited to FINALLY get my nails done again by Vickie. However, when my pedicure was done I was placed in the chair of the nail tech next to Vickie and was super confused when she started asking me the shape and color I wanted for my nails, given my appointment was with Vickie, not her. While the woman I ended up getting my manicure from did a decent job, I was floored when Vickie didn't say a WORD to me as I stared at her in confusion. Based on the tension between Vickie and her neighboring tech (aka the woman who ultimately did my nails), I figured she got behind and asked the girl who ultimately did my nails to help her out, but what continues to bug me in all of this is the absolute lack of communication from ANYONE as to why the appointment I made 2 weeks prior was not being respected/kept  (she had the same customer at her station from when I arrived - I could have said, "no, I'll wait," but honestly, I was waiting for Vickie to communicate on what was going on and at the very least say, "So sorry! I fell behind - do you mind if ________ does your manicure today?").

The other part of this situation that really bugged me is I'm unsure if I got passed off to whoever was available at the time due to Vickie's next customer being related to and/or family friend's of the receptionist (the receptionist kept coming over to Vickie's client and petting her hair, giving the impression she was either related to the girl OR a family friend), but regardless, I found it HIGHLY unprofessional and insulting that my original appointment was not honored. To add insult to injury, my bill went up by $11.00, and while that may have been due to me getting a french pedicure design (but $11.00 - really??), nothing was ever communicated to me on the change in price, leaving me to believe the cost was arbitrarily raised.

Super disappointed all around, as I thought that I finally found a salon I could go to regularly, but I won't go somewhere that doesn't honor my appointments with the nail tech I made it with nor communicates...well, much of anything.

First time here for a mani/pedi. I called same day and was able to get an appt with Nicole. This was perhaps one of the most relaxing pedicures I've ever had. She spent a long time sugar scrubbing and massaging my calf's/feet and I really appreciated that. She also used a hot stone which felt wonderful. Nails on both hands and feet are perfectly shaped and painted. Price was good too 50$ for the mani/pedi. I will for sure be back to see Nicole again!

I was here visiting, and needed some services so I stopped in Delil nails. I'm  so glad I did, I had an amazing manicure and pedicure.  I left feeling so good from the pampering. Absolutely the best!