Cassandra Salon & Spa in Nashua, NH

I went in for a haircut  - my hair is naturally curly.   I asked for shoulder length,  layered with blunt bangs.  What I actually ended up getting was a Bob haircut.   There are NO layers, the cut is well above my shoulders- by 2 inches and it looks horrible.   My hair was well past my shoulders so no excuse.
I requested a stylist who knew naturally curly hair - clearly she did not.  Now I'm stuck with this horrible haircut  - no way to style it w/o putting product in my hair every day!!!   Manager contacted me and told me he could either have it layered - WHICH WOULD SHORTEN MY HAIR - or put product in it every day.  Neither one is an option.   No refund and no apology.   And yes, I did have pics taken by the salon - so no excuses!!!!  BEWARE if they say they have someone who can cut naturally curly hair - they are 100% delusional.

I've been here 12 times and every time I tell the stylist what I want  - and trust me I am VERY specific- I always end up with almost the exact opposite. For some reason I keep giving them another chance.   Never again.   I'm sure you all know what "shoulder length " means?  Apparently they do not.  My hair was cut to the nape of my neck.  The last time I went in my hair was well past my shoulders,  I asked for shoulder length and layers and came out with same length NO LAYERS.

I recently started going to Cassandra Salon but I will never go back. The woman who did my hair was a good stylist, but she violated New Hampshire Cosmetology regulations, which state the following under Section Bar 302.7
C1: All non-elctrical implements shall be sanitized and disinfected after each use on a person and shall be kept in a dry container or drawer.
C3: All implements that have been used on a patron or soiled in any manner shall be placed in a closed container.

Instead of following these guidelines, my stylist picked up a dirty brush that was lying out on the counter. It was full of previous patrons' hair. She pulled some of the hair out with her hand but left a great deal of it in the brush. Then she used the brush on my hair.  I felt sick. After confirming that she had violated licensing requirements, I filed a complaint with the New Hampshire Board of Barbering, Cosmetology and Esthetics, as well as with the salon.  

Please go to another salon. If Cassandra lets their stylists get away with this kind of conduct, they have no right to be in business.

amber is amazing! she did a great highlight and trim- exactly what i asked for as well! she is very easy to talk to and doesn't rush the service! -1 star because last time i went another woman messed my bangs up.

Paid almost $400, including tip.  The stylist scheduled me and another person for highlights when I had made the appointment way in advance.
She rushed my highlights, they came out in chunks.   I had to go to another salon so they could fix them. They mentioned they were some really big gaps in my hair color.  
There is unconscious bias going on in this place.  I don't think this specific stylist likes minorities and was kind of rude.
Would not recommend to any women of color or minority to go to this place.
I think they assume you cannot afford their services.