C'est La Vie Spa and Salon in Middletown, NY

Thank you, Deanna for a wonderfully relaxing facial today. I totally enjoyed it and hope to plan for another one soon. Gladys

I've been going to cest la vie with my mother for years. Even as a kid. Now, I go there several times a year to get my hair done with Rebecca. I am rarely disappointed. She knows exactly what I want every time I sit in the chair. The salon itself has always been clean and modern. The staff is warm and welcoming and making an appointment is always so easy. I live in NYC and commute here to get my hair done. They are just as expensive as NYC, however, I keep coming back for the consistency.

I asked for a wash and style. The girl who did my hair just suggested to not wash and "style" my hair. She proceed to curl it and charge me $40. $40? I could have gone home and done that for $0. I asked for blowout curls and again suggests to use an curling iron. Only took her 20 minutes and I had to go back and curl many pieces. Not worth the money.

I went to C'est La Vie hoping to love it. Walking in I was definitely impressed with how clean and modern it was. The front desk staff was friendly and helpful. Sadly my massage and facial was beyond sub par. I did not feel relaxed or relieved after my massage. Too much product was applied to my face during my facial causing the product to sit on my skin causing large patches of white unabsorbed moisturizer and product pilling

Ook so I got a gift card for my birthday. I was excited to use it because it looked very nice. I was going away and needed to get my brazilian done. I decided I would use my gift card for it here. It was $30 more than where I would usually get it done at European Wax Center. Booked no problem and I even ran late at an earlier appointment and they were able to take me late no issue which was awesome. I walked into this salon/spa and was in awe, it was beautiful. I was actually excited to get waxed (which says a lot if you've ever had a brazilian). The girl waxing me name was Stephanie, she was also very nice. When the wax started I noticed she did not cleanse my skin or apply any powder which is the procedure I am use to. When she was doing my lips it almost seemed like she was scared to get in there . When I finished she told me the hairs in the middle were stubborn which isn't unusual to hear especially because I haven't been in since before covid. It looked like a lot but I couldn't really see too well. I noticed my skin was so inflamed, more than i've ever experienced and I had wax all over me (my legs, arm and all over my freshly manicured nails). When I got home I was pretty upset. I pulled out a mirror to get a closer look and was mortified. It looked like she did not get ANY of the hair from my lips and had patches of raw skin. There was even a patch on my bikini line that still had hair. I was suppose to leave for vacation in two days and could most certainly not wear a bikini. I called to speak with a manager. Instead of a manager calling me back like I was told would happen I got a call back from Stephanie. Again she was very nice and again explained my hair was "stubborn". She tried to get me in the next night to get touched up unfortunately I was unable to make it because I was getting ready to get on a plane in a few hours and quite frankly I was a little scared to go back there. I gave 2 stars because everyone I spoke to was very nice and they were accommodating when I was running late. I really wanted to like this place but after spending $30 more than what I would usually spend and the results being hands down the WORST BRAZILIAN I have ever received I just don't know if I can go back. I have been getting brazilians done for the past 10 years so I know what I usually look like after, smooth as a babys bottom. This was far far far from that, I was BOTCHED.