Artisan Nails & Spa in Richmond, VA

Absolutely love how the man did my nails been coming here for going on 1 year and a half went to multiple places before most of them where horrible for the price and quality most of them anyways but it's to loud I go to get my nails done and relax and this place is it and quality and price are awesome man is pretty chill I go when I'm stressed I just go have a quiet time to think and relax . Never had a bad experience personally.

POOR customer service, don't even waist your time. I went to get my toes done. The man asked what I needed, I said toes done, but can I use the bathroom first he said NO. I said ok, then I won't get anything done here. I started to walk out, I told him I am going to let the people know about this customer service. The man followed me out trying to block me from taking a picture of his business. He followed me talking up and down the shopping center. I had 3 concerned citizens check on me to make sure I was ok. This guy is a Nasty individual, save yourself go we're customers are appreciated and can relieve themselves before they begin their desired service.

HORRIBLE EXPERIENCE!!! Do not recommend!!!!! I should have known better when i walked in on a Friday at noon and there wasn't a single soul in this establishment. I asked for a fill in and one nail was broken. A lady maybe late 50s did my nails. She went through quickly and after painting them she said okay see they are not thick? Not sure what she meant by that since I never mentioned them being thick but I did ask her to take a look at two nails because the paint job was really bad. I got gel Polish but the fill in was very very poorly. She left it looking very grown out. It was really bad. Also the way she filed them and shaped them was as if a blind person did them. No attention to detail, very uneven. I was so upset when she decided to argue and tell me my skin is the problem? The only other worker there was a man who then came over and tried to say they couldn't paint them closer or it would be on my skin? The whole job was bad and there was no way I could go out in public like this. The lady who did my nails GRABBED MY HAND AND PULLED ME TO THIS COUPLE who just walked in to show them and explain to them? WTF. At this point I'm so embarrassed and just in shock at this behavior. I have been getting my nails done for 15 years and unfortunately made the horrible mistake of coming in here since I couldn't get to one of my other salons. Okay so NOW THE NIGHTMARE BEGINS!!! The man sits down and starts to drill two nails and then proceeds to try to fix the bad shape that the previous person did. He looks a little closer and starts to drill the polish off a few others. Well then he takes all the polish off, try's to file some Edges I guess to make them look better and tells me go wash my hands and he's not painting them that I need to go somewhere else and have them painted!! I said I can't leave here with a finished job, he said well I'm not painting them so you can tell Me you don't like them a second time? Oh and you need to pay $26!!!!! Please don't go here!!

Come to this nail shop if weak nails that break in less than 24 hours is your thing. First and last time coming to this horrible establishment. I've experienced a handful of nail shops for dipping powder and this if far by the worse experience I have ever had. And in calling the male employee that works here, he ended just arguing with me and essentially calling me a liar, saying that it was impossible for my nail to break the same day. Instead of him to offer a solution such a free nail repair he chose to be very argumentative and defensive. If you're looking for quality service and long-lasting nail, look elsewhere. You won't find that here.

The male employee here is constantly arguing with clients and had been rude to me on every occasion. I used to like going here only when the woman (only 2 employees here, the man and woman) did my gel manicures but whenever I had an appointment with her, the man would request she start working on another client midway into my appointment. Won't be returning