X-Nails in Newport, KY

Great dip nails and the best pedis ever! Just moved back to the area and I used to go here a long  time ago but was hesitant because of the recent shut down. I'm so glad I took the chance!

For years I loved this place and was a regular, but DO NOT GO HERE!

Three strikes, and I'm done! Period!

The first strike was during a solo visit to get my nails done, and they turned out lumpy, thick, and hooked. It looked like I had bananas on my hands because of the rush job that was done after screaming at me for writing down my normal techs non-american name, but birth name from venmo(I would tip him directly) Service was never the same after that day, and should of been a sign to discontinue patronage of the establishment.

The second strike months later I called 2 weeks in advanced and asked if they could accommodate a SMALL wedding party of 5 people ( bride, 3 brides maids, and myself the wedding DJ) despite not taking appointments, and they said yes! I even called back a few days before the selected date to make sure it was still ok, and they said yes! The day of we got there and they acted like they never spoken with me, had no idea what I was talking about and wouldn't be able to get us in for hours, forcing us to go some place else that I wouldn't even send an enemy too(glitzy nails crescent springs). The bride was in tears as we now had to rush to get everything done before the wedding rehearsal, we were late, and her nails looked like trash.

The third and final strike was going for someone's birthday before dinner, and the entire staff was incredibly rude. After waiting an hour to be called back and watching many people come in and get seated before us we ended up only getting our pedicures completed in a rush and then told we would have to COME BACK THE NEXT DAY for our acrylic sets because they were too busy to finish our appointment but kept taking customers the entier time we waited to even get our pedicures started and during our pedicures. Insult to injury we were overcharged! 60 dollars each to have polish all over our skin for a rushed job and denied service that ended with me getting a fungal infection in my right big toe, and my nail has never grown back the same. I never returned and stopped recommending this place to anyone and everyone.

Hopefully, Google is correct, and this place is permanently closed.

Literally the worst nails I've ever seen and they wouldn't take them off without me paying for them. These were supposed to be for my engagement pictures. Absolutely thick and disgusting. I'd rather pay to have them off than on though.

HORRIBLE customer service. My clear coat on my dip powder manicure was splotchy from sloppy/rushed application (from a very rude male nail tech) and my toe was smudged which was my fault even though it didn't happen until 3 hours after I left the salon. When I was done with my appointment yesterday, I had another appointment to get home for so I didn't have time take have the man who did my manicure fix it on the spot. During my manicure yesterday, my nail tech was very surly and unnecessarily rough. One of my cuticles is bleeding from how rough he was. When I sat down I asked for my nails to be oval shaped and when I pointed out that they were squared (and crooked no less) it because very evident that he was annoyed with me and argued with me about what I asked for. Anyway, when I came back the today and asked for my clear coat to be redone and my toe repainted, the lady at the front desk shouted at me to sit in the waiting area. I was told to sit down in another chair to have a woman fix my clear coat. I pointed out a dark spot (difficult to see in photos) in the middle of my thumb of my white shimmer manicure and she said it was because my are dirty underneath and yellow because I have natural nails and refused to touch it up. As you can see from the photos, my nails are not dirty nor yellow underneath. Once my nails were "fixed" (they are still splotchy because once again. I was then told to go find the color used on my toes and right as I went to sit back down in the waiting area, another nail tech shouted at me to go sit down on the pedicure chairs. Once my pedicure was fixed, the male tech who did my manicure yesterday told the woman to tell me to leave. My toes weren't even dry yet and I was TOLD to leave. I have never been made to feel this way at a nail salon. It was unbelievable that people would shout at customers and treat them like this when they are the ones that did a poor job.

I used to go here last years fie a couple years. But this i came back i had shellac  the guy just filed nails down didn't work on sanding or cuticles he just put two coats on very quick and they peeled the next day, for 25 i am very upset all nails have chipped and split. I have gotten shellac for many years and never been like this. Very disappointed