X-NAILS in Lakeland, TN

I just want to say I'm not the type to complain I've been coming here almost a year and spend good money here and tip well. Shay has become my favorite she's about the only one who is empathetic and understanding about your needs or when it comes to fixing things, however my last visit she wasn't there and I spent almost 3 hours & almost $200 getting a pedicure and gel w/ overlay. The whole time I was in the chair for my pedi they had my hands soaking in the acetone which started to burn so I pulled them out periodically but the workers were getting mad because I pulled them out.. so I put them back in. They soaked for over an hour and when it was time to do my hands she proceeded to pull my old overlay off with a nail tip for acrylics, which had me wincing and saying ouch then she broke one of my nails I've been growing out for the past 3 months, I was upset and I did cry. Two days after getting my nails done my hands started peeling and cracking all of my skin is coming off. While getting my pedi they were filing my old gel off and got my toe which made me bleed and she just pressed on it didn't clean it or anything just pressed on it and continued to file once it stopped. I'm writing this review because I went in to tell them about my hands and how they told me my nail broke due to me "not soaking" when obviously by the looks of my hands I soaked way too long. So here's my pictures because all I got was an "I'm sorry here's a cuticle oil" no I want my hands back to how they were. No accommodation whatsoever. Not to mention being mocked when I walked in and said "hi how are you guys" so I won't be coming back. I'm tired of paying this much and being treated this way.

This place is a joke. I paid $78 for a fill/pedi. 3 days later my  shellac fingernail polish began to peel off. I went back and picked a different color because the nail polish was defective. Do you know they charged me $20 for a service that did not hold. I've been going there for 4yrs no problem and even defined them from bad reviews.  This blows me away. Well they lost a customer and if you took time to read my post then stay clear of this greedy mo customer service business.

Very nice salon, friendly family run. Adorable and respectful daughter! Even short staffed they were efficient and did not sacrifice quality.

I went in for a full set. The guy got an attitude because I asked him to use hand sanitizer before he did my nails after he finished another customer then checked her out. They make customers wash their hands but the staff don't wash their hands between customers. They do not sanitize stations between customers NOT following COVID-19 protocols. Would not recommend this nail shop. There are several other places that you can go to instead of paying for bad service and bad attitude.

I've come here a few times and the staff here are always friendly and kind. Getting dip here is cheaper than other places I've tried and it tends to last a bit longer. Pricing isn't bad at all. I've been to other places that are over priced.