WOW Nails in Fairbanks, AK

I got my nails for Mother's Day and I was so disappointed with the services. I got a full set and pedicure. I spent $200 for my nails to have massive lifting they haven't even been on a week. It's only been 4 days. The pedicure started off well but then the lady stated someone else would do my design. However, she wasn't done doing my pedicure. I was moved from the pedicure chair to go to the manicure chairs.  The girl who does the designs finished the services in that little area. Smdh never again. Spend your $ else where.

I've gone to WOW nails a few times but today they showed their true colors. Their receptionist is trying her hardest to tackle everything they ask her, but they repeatedly chewed her out very loudly in front of all the customers. It was very uncomfortable and I feel like it was disrespectful to the receptionist at that moment because you could tell she didn't have any malicious intent. I don't know what goes on in there on a day to day basis but I felt their rudeness to the staff is very unacceptable.

WOW...I just had the worst manicure in my life! I'm shocked that this place gets any business. I had an appointment for a basic manicure and can only comment on that aspect as this was the first and last time I'll visit. First of all, the manicure stations are disorganized and DIRTY. This wasn't noticeable at first glance but as my nails were getting filed I did begin to notice a few strange things. By that point, however, it was too late to cancel and leave. As I was getting a basic manicure I saw that not only did my station have duct tape to secure some type of vent on the surface of the table, but all of the their stations had the same duct tape. Most of the stations were messy and didn't look like they had been wiped down or kept tidy. There are small pillows to rest your hand on during the manicure, but they are all wrapped up with plastic cling. The one used on me had half of the wrapping frayed off, so only half was covered with the plastic cling. So, it's obvious that they don't replace the wrapping daily (which is disgusting to use in the first place) but there is no intention of ever washing the pillows--EVER. Apparently, not dirtying their pillows is of the utmost importance. My technician didn't seem to have anything handy during the manicure even though we were supposedly at her designated station. She had to get up and walk away several times to find the top coat, base coat, cotton pads, etc. She didn't get these all at once but rather made several trips for each so much of the service was my waiting for her to come back. Only a couple of minutes of attention were given to each arm for applying lotion and no effort towards any massage. Even a basic manicure should get massage time. There were random cleaning supplies visible out in the open everywhere such as mops, buckets, sprays and such throughout the main area visible to clients. I can understand a broom here and there, but I shouldn't see bottles of Zep next to the nail polish display area. The trash can near me was also filled to the brim. There was just an overall dinginess to the place. The salon itself seems like there was lots of thought put into decoration, but it's really just cluttered with "stuff". The stuff consists of large empty Michael Kors gift boxes and huge jars of differently colored balls of foot soak--dozens of jars all over the salon. I can't figure out if it's meant to look like a gift shop or a candy store. But it doesn't look like an inviting nail salon.

I don't know if the minimal effort on my technicians part was because I only had the basic and no extras, although the extras I did ask about weren't available anyway. There were a couple of attempts to upgrade my service which I turned down--since none of them offered what I wanted. After that it felt like my presence was an annoyance and needed to be rushed through, which it was. Thankfully, I didn't waste too much time or money on this waste of space. And you shouldn't have to either.

Wonderful service, kind staff and clean facility. The foot and hand massages I received made my whole day. Would highly recommend!

Make an appointment, because they are busyyyy.
But they do such a great job! Great attention to detail, consistency, great long lasting gel, super nice people doing nails.
Every set I get I just refall in love with them!