Woodhouse Spa - Mount Pleasant in Mt Pleasant, SC

I give it 100% on relaxation and hospitality. The facial was amazing and she talked me thru alot.  Maddie was so pleasant and helpful in assisting me with any of my needs prior. The mimosas was delicious    my experience was definitely above expected. Thanks

My husband and I were on our honeymoon and wanted to end our trip with a luxury spa massage. They were aware we were on our honeymoon and rather not accommodating which is surprising to me   Considering how expensive this spa is for a service.
First, when checking out they told us they were unable to use the $210.00 deposit that I paid toward the total bill. This was a posted transaction on my account not pending. She stated she would refund it but could not do it right then and would have to wait until tomorrow. Second, I tried to get a vitamin c mask on my face during my Massage and they also told me no, only if I was getting a facial. Weird they wouldn't take the upsale. Third, I loved the yoga balm that the therapist used at the end of my massage I wanted to purchase. She couldn't find it and said since it was behind the curtain she couldn't grab it and come back in two days.... We are on vacation leaving tomorrow and live in California. Since she tried for two seconds to find it I asked her if she could just send me home with a sample of it and she stated no. Also to add, I  remember getting an email when i booked that we would get a free enhancement due to first time. I  couldn't find the email after searching and her response was " oh yeah we have that on a promo with a code" she could have honored this as I  clearly knew it was an accommodation. My husband and I massages were great but the customer service and lack of accommodation when you are spending over 500 dollars is a bit disappointing. I have friends coming here in three days and had them book here but will be telling them to go somewhere else and cancel their appointments. The massages and therapists were outstanding , very caring ladies and sweet.
To add a week later I still have not received my refund for the paid deposit !

Brought my adult daughter who was visiting in for a facial. I was told I could not sit inside to wait because I wasn't buying a service.  Ironically I am paying for the facial for my daughter. So I'm sitting in a hot car waiting because the lady said they don't let people take advantage of their relaxing room. They just lost me as a future client and I definitely won't recommend.

For the past few years, I have gone to Woodhouse as a special splurge for myself when I really needed some relaxation and pampering. This is definitely not something I can afford to do too often, which has always made it that much more special. I'm so sad to say that my last visit was such a let down. Something felt off when I came in, instead of the peaceful serene environment I've grown to know and love, the lobby and relaxation area was pretty loud. Sitting in the relaxation room was loud - I could clearly hear every single person that came in and was getting their little tour which seemed unnecessary. Not really a big deal in the grand scheme of things, just different than what I'd expereinced before.

My services for the day were a 110 minute massage and a facial. My massage was...bad. I don't know how to describe it other than a 110 minute oily rub down. Upon meeting my masseuse, I told him that I prefer deep/heavy pressure and that I would let him know if it was too much. I asked 5 times during the massage for him to use more pressure...and it never happened. After 5 times, I just gave up. I left the massage room not feeling relaxed, just feeling VERY oily and honestly a little gross. My facial was next, which overall was good - the 10 minutes of massage that I got as part of that facial was better than anything I got on the massage table, however I did have one complaint. After I was undressed, on the table, and she was already performing the facial, she suggested an upsale that I didn't really understand so I agreed to it - I assumed anything once we had already gotten started was part of what I had requested. I was very surprised to learn that I was charged $50 more for something I did not even know what it was, nor would I have agreed to that if she had explained the cost or asked/advised of it up front.

Overall, this was an incredibly expensive afternoon which I normally am OK with as a special endulgence, but this was...not it. I will be looking elsewhere going forward.

I received amazing service! From the time you walk in until you leave, the hospitality and professionalism is top notch. Latora was the staff member that that delivered my services. She was attentive and provided me excellent service. I went because I got a gift card and I will definitely come back. A wonderful gem of the area!

I speak for the rich aunties when I say this I our kind of carrying on! It's a great way to have a staycation. I highly recommend Latora, too!