Grace SalonSpa in Mt Pleasant, SC

Emily was recommended to me by a new friend after moving to the area two months ago from CT. I have thick long hair which isn't very easy to cut but she did a great job and I'll be going back and recommending her to others. I'll also be using her for my coloring. I'm so happy to have found her.

Made an appointment for my daughter in law who was in town visiting. I don't like leaving negative reviews but I was quite embarrassed I brought her to this establishment.  The stylist didn't introduce herself, but I was told when I made the appointment it would be with Donna so I'm guessing that was her name.  So I had to ask HER her name.  She just nodded. Donna barely spoke and when she did it was so softly my daughter in law couldn't hear or understand what she was saying.  She made her feel uncomfortable by the looks she was making in the mirror about her previous hair color. When my daughter in law described what she wanted, Donna just shook her head no and veered her a different way. Just very unprofessional.  The color she did was ok, but just seemed like she was robot. Not at all what her client had in mind. No refreshments or even a nice scalp massage while shampooing.   Didn't even blow it dry all the way. Overall disappointing .  Total lack of performance. Sorry

I had a great hair experience, but the worst mani/pedi and facial I have ever had. the facial was a literal steam and cream, with no evaluation, no extractions, no water offered, no massage, no pampering whatsoever.

For the Mani-Pedi, the "cosmetologist" had to be reminded to remove polish, then had to be reminded to put on a base coat after literally swiping remover once, I mean a quick light single swipe after I asked, over each nail. No polish was removed. She did not file or clip. She barely pushed on the cuticle after soaking my feet in an inch of tepid water for a minute. She did ask if I wanted a scrub. she did not apply a top coat either, but I was resigned to a bad job at that point. Who just uses colored nail polish on a customer without removing the old polish, doing a foot massage, applying a base and top coat, clipping, or filing?

I was 15 minutes late, my bad, but called and was told it was not an issue. It clearly wasn't because when I arrived  I was not greeted for well over 5 minutes, was not offered a beverage, and the technician was completely not engaged.

My hair stylist was great, but took a blowout customer (probably thinking he had a few extra minutes) while I waited after my pseudo nail work. Literally hundreds of dollars for a job my 6 year old niece could have done much better. This was not even sub-par, it was a rip-off.

I love Grace and all their staff. I've used a few different stylist when in NEED of an appointment and each has rocked so much I've continued using them as well!

Worst salon experience of my life! Ti didn't have a clue as to how to give a perm and no one on the staff helped, including the owner who was sitting at the reception desk next to me the whole time. After 3 wasted hours of my questioning her abilities, I left in tears with a few waves on less than half my hair and the rest still totally straight.  Worst of all, the owner apologized that I wasn't happy, but assured me the perm was administered correctly. At least admit your employee screwed up!! I refused to pay for my hair being ruined and would tell everyone to stay away from this salon and this owner. I wish I had seen E.A.'s review before I kept my appointment.