Urban Salon in Cincinnati, OH

Hi !! I came in looking for a layered haircut with curtain bangs, i feel the hairstyle i chose was not too difficult and i walked out with uneven bangs and certain parts of my hair looking all uneven from different angles. this place is definitely great for a kids haircut but nothing more! i've had coworkers discuss their private life of smoking weed, which doesn't bother me, but i am your client let's keep it professional. and being told there is nothing that can be done while having another coworker trying to fix my hair and at this point i have bangs. the few times i have been here have not only been unprofessional, but just an overall unhappy experience.

Mackie is amazing. She is able to hear what I want my style to look like and make it happen.

I cannot believe I paid the price I paid for a partial highlight. The stylist, Grace, did not listen to my wishes and added services that I did not want. The color turned out the exact same as I already had. Way overpriced and they trick you with services you do not need.

Last Friday (May 24), I decided to get my shoulder-length hair cut for the first time since last August. I went online and was able to get an appointment with Cheyenne for that afternoon. I took a few pictures with me as I pretty much knew what I wanted. I walked in a few minutes early, was greeted, and Cheyenne introduced herself. I was offered bottled water and had my hair shampooed and conditioned, and also opted for the complimentary mini-facial, which was quite relaxing and pleasant! Cheyenne listened to me, looked at my pictures, and asked questions before beginning to cut my hair. She is friendly and easy to talk to. I wanted sort of a long, piecey shag with a lot of movement and layers. She showed me the back of my hair after blow-drying and asked whether I wanted more layers, to which I answered "yes". She obliged and checked again with me. I mentioned that I wanted my hair to do more than just lie there, flat, and she asked if I was okay with volume. Once she knew I was, she used an Aveda volumizing spray to pump up my hair. I loved the new style and chose to purchase a bottle of the spray - there was no pressure to buy; it was completely my choice. I was treated with friendliness by all the staff with whom I had contact. Cheyenne understood what I wanted, and I felt completely comfortable putting my hair in her hands. I had a great experience at Urban Salon with Cheyenne, and I plan on going back!

I have one here twice before and had good service they were a little slow but the person I went to was wonderful. She has since left. This time I skip set up another appointment unfortunately because of traffic I was 15 minutes late. I'd set up for haircut and color and when I got there at 6 o'clock being they close at eight I was told they didn't have enough time to ours was enough not was not enough time for them to cut and color my hair normally it takes an hour and 35 minutes. I found this very poor customer service and was told I could either have it cut or colored but not both if that was the case I should've been told that before I even made the appointment I seriously doubt 15 minutes making it an two hours and 15 minutes would've been enough time for them if that is the case I would not use them again and I would not suggest anyone else do either thank you