Ulta Beauty in Virginia Beach, VA

They never have my birthday gift every year it's the same nonsense. Than they send promos buy online and pickup in stores and they never have the product to pick up....ridiculous. Get it together ulta bc shephora is winning and always have my birthday gift available and in stock. Inventory on shelves and no problem to have it shipped. Ulta outsource customer service is a whole new problem bc they don't comprehend or make logical decisions. Ulta wonders why their market is crashing.....ya'll the problem.

I came here because the shade of lipstick at the one closer to my house was out of stock and it was in stock here. I was also looking for a specific lip stain that is not in stock here but I figured I'd try my luck anyways. It was raining that day so I was dressed accordingly, I also rolled out of bed and came straight to this location so I didn't look my best. I didn't think that my outfit would be suspicious for theft considering I am an employee from another district. boy did I think wrong. I was followed around the store by the Clinique worker. she followed me all the way around the store until she stood next to me when I was checking out the deals for that day which happened to be the Juicy perfume. I was very uncomfortable and if I didn't come all this way for this lipstick I would've just left and not given this location my hard earned money. Super uncomfortable but Dani was really nice and helped me check out! as well as Breah (I might be spelling that wrong or saying it wrong) But other than that there is no need for me to ever return to this location. I'll just stick to my usual Ulta locations, order online or just drive to greenbrier next time.

Love, Ulta it's my favorite store. This particular store is near my neighborhood, but I will no longer purchase items there anymore. If I could give a zero I would, but the only saving grace is the cashier. She had an accent and beautiful personality and from a different country and the other ladies are extremely friendly and helpful but this one particular individual she's a very thin, young lady, she is very fair in complexion and extremely rude. She acts as if she doesn't want to be bothered with customers. When a coworker asked her to assist me with finding foundation brush her approach was definitely not friendly. Her tone was if I were bothering her and when I attempted to schedule an appointment to get my eyebrows wax it was almost like I was bothering her . I will continue to go to the Pembroke location where the customer service is amazing.

I came in to shop for a blush; however, it was only an online order. Sebastiana was soooo very helpful in helping me put the order through for delivery to my home address. Thanks soooo much for the wonderful customer service, Sebastiana.. it's not every day that I receive GREAT customer service like this!!

I've been to this Ulta with both wife and my daughter on multiple occasions. It seems to be overall an average to just above in my opinion. The store is located in the Hilltop Center with Trader Joe's. Surface parking is plentiful and the lot has always been in great shape with little to no debris. My wife has got her hair cut and highlights at least once with good results. Most often however I'm here with my daughter shopping for products. Checkout has been mixed, but more often slow. Our most recent was a 20 minute wait which was outrageous. Their vast array of quality products is what keeps my wife & daughter returning. I recommend them, but they are a 3.5 for me and rounding down.