Ulta Beauty in Trumbull, CT

I ordered a pickup order online (im from out of state).
When I went to the store it was a gross mess! The line was also ridiculous and I waited forever.
Part of the order I didn't want, but they weren't able to cancel it. They said I had to pickup the whole order and wait 24 hours to return the part I didn't want or I could not pick it up at all and after 5 days they would return the merchandise to the shelves and I wouldn't be charged. I decided to do that as I was unable to return what I didn't want 24 hours later (ridiculous policy).
So, I look at my account a couple days later and someone picked up my order, THAT WASNT ME! A $62 order to be exact.
I called the store and asked how someone picked it up that wasn't me.
I asked if they had ID'd them or checked order number and they admitted to not checking an ID. So they just gave it away! (I'm guessing an employee who saw the order wasn't picked up after 5 days claimed it, because how else would a random person off the street even know that order existed!)
The store was totally unhelpful and obviously they are not trustworthy when it comes to online orders and pickups!
I had to file a claim with my credit card.
I wouldn't go in there ever again because of how gross the whole place was anyway, but someone stealing an order and them admitting they didn't ID put it all over the top!
STAY AWAY

Well, I tried asking about a coupon, I placed an in store pick up order for the 10% off coupon but when I got to the store I realized I had 20% off so I asked if it would be possible for me to use it. I couldn't so that was fine... but the girl at the register was just really rude to me and my friend. She sighed loudly and was just overall rude with an attitude. I'm assuming maybe something had happened prior or in the day but throughout the process of me explaining and asking if it was possible she sighed, gave me a friend a dirty look, then just said "what" throughout most of what I was asking her when rolling her eyes. She called a manager to ask and another cashier stepped in to mention that it would take 24 hours for the online order to process and that was fine. Then I also had a return a powder I bought. She once again sighed loudly, I asked if it was possible to look up the receipt she rolled her eyes and said no. So I asked about being able to find the receipt in the app, she sighed and said no while rolling her eyes. But that was the only answer I got so I tried looking in my email and I had some trouble then she snatched it and scanned it, then was able to do the return. She was being passive aggressive at this point so I just said and this is my bad but I said oh so you were able to look it up. Then the transaction finished and I asked my friend maybe I was rude and she was like no the girl at the register came into the convo with a bad attitude.

The Benefit browbar employee Alicia is the best! I got my eyebrows waxed and tinted and they look amazing. Alicia is super talented and really sweet. Highly recommend this browbar!!!

Just had my haircut there. Cindy did a great job!! Not only that she took the time to educate me on why my hair was dry and what products to use! I will def come back and see her!

Most of store managers/associates are generally very nice people. They're very helpful. However, one of the managers, Andrea, talks so rude and impolitely. You can see a "I don't want to be here" vibe from her. Which is fine I guess? But, treating other people horribly is where I cross the line. I was going to make a return, I didn't understand the policy. Her tone, demeanor, and lack of candor seemed too aggressive. She gets very mad when you don't understand something. Not a good personality to have for a store manager especially in the beauty field. I can't imagine how she treats employees.