Ulta Beauty in Lancaster, OH

I'm just walking out of this business so very upset!! They charged my bank card and because of their faulty equipment they showed the sale did not go through. I pulled up my bank account online that showed that it had indeed been already charged. I was in the situation where they refused to give me over $100 worth of products that I purchased. Then they tried to ring it up again, I was telling them that I didn't want to be charged twice! I would not recommend going here until the point-of-sale equipment is replaced!! No apology from them, so embarrassing!!

Ive been trying to find a new full to half coverage product and ive returned items several times in other locations. I came here and found just what i needed for my dry skin thanks to the lovely staff! I am so grateful for their help and will be coming back to this location!!

Horrible costumer service! I asked an employee named Tara for help and instead she stood on her phone for an extra 5 minutes before doing something, then when i asked her to look in the back for a product she instantly said it was out of stock without checking so i asked over and over and still responded with the same answer. she refused to give any samples at checkout and explained "they are only with purchase". When i spent 50 dollars there?!? While this was happening the women back in the salon was loudly complaining about their small paychacks. Very unwelcoming never am i going here ever again.

This is a very large, open, bright store..the staff was very helpful and friendly. I used to shop at Ulta in Nashville all the time and my daughter and I was very pleased to find this gem in the River Valley Mall in Lancaster, Ohio. She ended up dropping a good chunk of change here, almost a $100, me I was wish shopping. It is not a payday weekend for me, I was just mainly her shopping partner today. She loves this store and whenever I need to get her a gift, an Ulta Gift Card is the winner. I LOVE THE PERFUME SECTION IN THE STORE,,MY WEAKNESS. I AM NOT A BIG MAKEUP PERSON LIKE MY DAUGHTER. She loves makeup and loves doing makeovers on herself and friends. The staff here was very helpful in assisting her to find a palette of eyeshadow she was searching for. I highly recommend this store. Clean, helpful and friendly, the key to good customer service and return customer shopping

I waited 10 min. then had to go get someone again to let them know i was there. I took my son in to get his haircut nice and Faded look. It was nice at first then i noticed in the back his hair was so choppy looking he had long pieces sticking out short piecies in other places I paid $32 with a $6 discount so it came out to about $25 for a haircut that wasn't even even. it was all choppy in the back i did not like it and I will not go back.