Ulta Beauty in Kingsport, TN

Customer service is horrible I don't recommend they are all smart asses. Trying to order stuff for my wife and they are just very rude and unhelpful

If I could give this place no stars I would. Do NOT use their salon for anything ever. I went in wanting some simple chopped layers. Granted the cut looked cute and styled when I left, once I got home I was in tears. My hair was basically a mullet. I went back the next day to get it fixed in which the manager was rude and defensive. However. She did try to fix it but even said the exact words, "If I cut anymore it'll be a mullet"

I will never be back. Also attaching pictures for reference.

I don't typically write bad reviews, but I wanted to share my experience honestly to help others in their shopping choice.

In all fairness, I typically shop at Sephora. This day I didn't want to brave the mall, so I decided to try Ulta. I was looking for two specific brands and wanted to get in and get out.

I entered the store and there were two employees doing makeup... on which I would assume were customers. Other than that, no other associates were around. I walked around the beauty section looking for CoverFX for about twenty minutes. That brand apparently wasn't there? Not sure. No one offered to help or even spoke to me. The store was not busy at all either.

I was also looking for Tatcha cream, which was also nowhere to be found. Again, I usually shop at Sephora and prefer their wide selection and great service. Ulta just didn't have what I needed, sadly.

I ended up leaving and wasn't too impressed. I probably won't go back to an Ulta again... more drug store/big box makeup than anything. I prefer smaller brands that don't test on animals and are cruelty free, so I can be pretty selective.

This store was a miss. If service had been better, they may have suggested alternatives and gotten a good rating from me. Sadly, that didn't happen.

I've always had a pretty good experience with this location. Ulta employees can be pretty snobby at times but the employees here are nice. I recently got my brows done recently and I'm really happy with them

I seem to have mixed experiences at this location, but more times than not it feels like I get ignored by every person on the floor. Several times I've gone into this location the girls in the prestige makeup section are more wrapped up in putting makeup on themselves than helping the customers. I don't know if they're supposed to be doing their own makeup, but I feel like it looks very unprofessional for you to be on be floor doing your makeup. You should come to work ready to go.
I was in this store yesterday, and I just felt like a couple of customers got some attention while I and a few others were ignored between the girl doing her own makeup and checking in on one or two people. I had full intentions of making a few purchases because I have a wedding coming up and could really have used the assistance and opinions of an employee. I felt odd if I were to approach her while she was applying her own makeup...so instead after being walked by several times I just left disappointed. I don't leave reviews often, but this really bugged me.