The SALON by InStyle Inside JCPenney in Austin, TX

I am calling the store and no one answered, I called every department and the phone only rings for a few seconds before saying "The person you have called is not available" I've been trying to reach them for almost 10 minutes. Really bad customer service!

I hated JCP as a kid, and today I decided I still hate it as an adult. This particular location seems like it's going down the drain and might be closed for good soon, except that they're doing renovations on only the middle of the store for sephora. Disgusting changing rooms featuring trash, clothing tags, and glitter from prom dresses littered all over the floor. There were stains on the carpet and chairs, and the wallpaper was peeling off. Weird smell. I felt like I couldn't peruse at my leisure because there were so many employees around talking to each other. There was a female employee staring at me as I walked into her bra section, and only after I said hi did she say hi back. I didn't feel comfortable there, and then a male employee came over ~to the bra section~ and they started laughing and talking together. I just left. I did find 2 pairs of pants that were on such a hefty sale that I only spent $20 for both, but I really don't think it was worth the terrible experience.

I think the last time I set foot in a JCPenney's was in the 1980s when big box retailers were everywhere. I came here looking for some simple work slacks. Walmarts selection was pathetic so I thought I'd give this place a try. I found some, but they didn't have what I was looking for and the price started in the 40s. Even the deals were not exactly what I'd call deals. To its credit, the store was well laid out, organized, nice and cool and the staff were quite friendly. They even have a large Sephora area inside. Unfortunately I left there empty-handed. These pictures in the review will give a little more insight.

Our door greeter Tai was awesome! We were waiting for a cart and he talked with us and we felt super comfortable! He made us feel welcomed and helped us to get a cart when we needed one. This man definitely deserves a raise!

This has been my go-to clothing store ever since Casual Corner shut down. I've been very happy with them taking their place. I have been able to find quality skirts and dresses throughout the year. This is also the only place in town I've been able to find the Levi's that fit me. I recently found myself in a rush to find a formal dress for an event that popped up on me. I crossed my fingers and rushed to the store and found a, albeit small, selection of appropriate dresses to choose from. I was saved! I'm also pleased with their annual coat sale in December. You can get a steal after Christmas! Ok, it's Austin--how much do you really need a winter coat? Well, you know our random winter events; grab this sale!