THE SALON at The Farm at Natchez Trace in Franklin, TN

Was excited to have found this place and see all the wonderful reviews.  The group activity, nature walks, cuddles, storybook time and goodnight biscuits - what more could a loving pet parent ask for!!  When making inquiry on time spent on each activity, was told 15-20 mins and 10-15 for potty breaks, that leaves HOURS alone in a kennel. Even at the VIP Butterfly level, I was quoted just 135-170 mins a day of activity/interaction/potty breaks; at max, just 12% out of the kennel in a 24 hour period. Even less for the lower packages. Not sure why they don't allow the pups to romp a couple of hours during play group - but was quoted needing to join their woof club to take advantage of true play time. Sadly disappointed because it looks awesome. Just wondering if pet parents know their beloved will be kenneled the majority of time. Certainly not disparaging their care as I have no experience, but website somewhat misleads pet enrichment opportunity.

This is the only place I am comfortable leaving my dogs. They have 24 hour care and I know that gives me peace of mind.

FIRST TIME BOARDER with INTROVERTED CAT 5/5
First time boarding my cat, so I wanted to pick the right place. I've always had a family member or friend watch my cat while I'm gone. The Farm was just a little bit more expensive than the other place I found for spring break and absolutely worth it. Staff is exceptional. Lots of natural light in the cat condo, several levels to it.
My cat is also pretty shy, and from their end of stay recap I was pleased that they spent time with her but didn't push her too much. Will likely board with them for my next vacation.

Pet lovers rejoice!!! My cat, Rikki, is not very open to other people or other cats, but this was SUCH a wonderful experience!! He was so well taken care of and pampered for the 6 days he was there (2 of those days being Christmas Eve and Christmas!)

There is a texting service as well, so I was able to check in on Rikki daily :) I was so nervous leaving my kitty in the care of someone else when he's so particular in his eating habits and way he takes his medicines, but the kind and caring nature of the staff allowed them to exceed all of Rikki's high standards (and mine too ha!) I'd happily bring Rikki back next time I'm away, I can't say enough amazing things about the people who work there and the way my cat was cared for!! I was told his favorite part of his stay was the time he spent in the playroom, but his 5 level windowed cat condo was pretty amazing too. He was able to watch all the birds from a cozy cat cube!

ps- I loved getting the day by day notes/ break down of Rikki's stay when I came to pick him up. It was so detailed- how much he ate/ slept/ peed - He got so much love!!

Unfortunately I cannot recommend The Farm. We booked and paid for a 6 week class. The entire class was cancelled one week due to half of the class getting kennel cough, my pup being one of them. The vet gave us strict orders to stay home and away from other dogs and dog owners for at least two weeks due to how contagious it was.
I called and emailed The Farm several times to see about rescheduling, making up the missed classes or even a partial refund of the $350 I spent, since it was out of our control. They never returned my calls or emails but sent a mass email suggesting we come watch another class to make up for the one class they cancelled. No compromise, no effort to work with our situation.
I have since learned from various sources including a vet they are known for not cleaning the facility properly and kennel cough seems to be frequently happening there. This has been a very disappointing experience and have been hesitant to attempt other classes in other facilities because of this experience.