Spa and Salon at Four Seasons Hotel St. Louis in St. Louis, MO

They enter your room at 9pm every night and help themselves to your personal belongings.  I came back to find items stolen by housekeeping.  They said they have 9pm turndown service and will enter unless you ask otherwise but they don't disclose ahead of time upon checkin.

They took it upon themselves to steal my tea bags, my cream, my honey, my ketchup, my hot sauce, all that had come with my breakfast from yesterday.

9pm is way too late for turndown service.  Many people are undressed or asleep at that time.

They don't seem to have Do not disturb signs, or they are hidden because they apparently want an excuse to ransack your room and belongings.

I attempted to call corporate office in Toronto but they do not want to speak.  They hung on me repeatedly.  Then they called me from Ontario pretending to be "the phone company" saying my phone number was blocked.  After I asked what phone company, they asked why I want to know and I stated because I think they are lying.  Then a second man came on the line saying they were Four Seasons.  They claimed corporate office would call me but that hasn't happened.

Also, the Customer Service line promised a call back from corporate office that hasn't arrived.  Also, the Toronto Four Seasons promised a call back from corporate office that hasn't arrived.

How many times must they lie, steal, avoid, and impersonate?

They refused to provide any compensation despite invading my privacy, my present occupancy, my trust, and my right to quiet enjoyment.

I have reported theft to St. Louis PD.

Four Seasons cannot be trusted,  they are cleary Rotten to the core, not just this property but the whole company.  Spending tens of thousands of dollars across multiple properties does not even cause them to care.  Amazingly they don't care about customers or money.  Not sure why they exist.

Update: Corporate office refuses to provide compensation and believes they have the right to take my belongings at whim.  See you in Court.

The people working here don't seem to know what the Four Seasons brand entails.  Rude, crabby, strange. The view is lovely but the location of this hotel is awful, cannot walk anywhere, and I wish I was not staying here for Thanksgiving weekend but I am.  This is not Four Seasons worthy property or hotel.   Someone from FS needs to get here quick and save the brand.

Stayed at this hotel for my birthday and it was absolutely gorgeous!!! This is definitely a luxury hotel. As soon as we walked in it was giving luxury all the way. As we checked in we were greeted with hot towels. The staff was so friendly and very professional. The hotel atmosphere was so beautiful! We walked in our room and they had a little birthday cake for me which was so nice and special. Our room was spectacular and OMG the bed!!! The best sleep I've had in years!! The bed was so comfortable you just sunk into it like sleeping on a cloud. The view from our room was really nice. We spent some time in the pool and jacuzzi. The pool area is so beautiful, I felt like I was at a resort. The pool is heated so even though it was cool outside we still swam, and it was also a salt water pool. The jacuzzi was really nice as well. Definitely will be staying at this hotel again for sure. A nice staycation to just getaway and relax.

This was my first visit to this Four Seasons. It was a short stay, but relaxing nonetheless.

Thoughts:
Service deserves 5 stars. Very attentive.
Excellent views of the Gateway Arch (whether room or outdoor bar), but a 15 minute walk to the Arch
Great restaurant on site (Cinder House)
Casino next door (not my thing)
Rooms are comfortable
The immediate area around the hotel is not a great spot for strolling.
Rooftop pool near highway overpass.
Did not try spa or fitness center.
Very close to The Dome.

Overall, a great place to stay when needing a place in the city.

Very high end room with a view of the arch. The location is not great because you have to cross a highway to get to the rest of downtown where the bars and restaurants are. Not sure it's worth the cost of the room.