Shapes Salon & Day Spa in Chantilly, VA

I really like the stylists at this salon and they have great products--- my reason for giving 4 stars. Unfortunately the receptionist is not a nice person and very condescending. Wish they offered online appointments without having to speak with her to book a service.

I wanted to contact the salon directly (the owner) but don't see a way to do so on their website. I have been going to Shapes for 3+ years and have always been happy. I always get my hair colored, with highlights a few times a year and straightening usually 2x.year. I go, without fail, every 4-6 weeks. I am always on time, have never cancelled, rescheduled or not shown up for appointment. A pet peeve I have is when I kept waiting without a heads up for the delay, an acknowledgment of the delay or an apology for the delay. All that is to say, I believe that I deserve a level of respect, including respect for my time. Today I had a 9 am appointment. My stylist (Pegah) was a few minutes late, which was fine. She took me to the back, to the color bar, for my color. She finished and said she'd be back in a bit to check on me. 53 minutes later (at 10:15) with no one so much as acknowledging my presence, she came by to introduce me to the person who would shampoo my hair. The shampoo took about 15 minutes, so at 10:30 I was finished and told I could sit in another chair while I waited for Pegah to finish with the person who was in her chair. I understand that there will always be appointments scheduled in between my appointments, when I have processing time. I would not expect an appointment to be scheduled that would take so long that I would be kept waiting and waiting, especially without a heads up or an apology, or even for someone to come by and ask how I was doing. Pegah gave me no notice that her in-between appointment would take longer than usual and I would have to wait. I have other things to do today and sitting in a salon being ignored is not one of them. I likely overreacted but rather than sit and wait I left, with wet hair. Pegah did finally apologize when I said I was leaving, but it was too little too late. She also offered to get someone else to blow dry my hair, which I appreciate, but again, it was too little too late. I was in the salon for 90 minutes and she spent 20 minutes total with me. Another 15 minutes I was getting shampooed. That means I was left sitting by myself for 55 minutes, and had I stayed that number would be higher. I still gave Pegah a 50% tip and I didn't even get the my full appointment! I always schedule my next appointment when I leave an appointment, which I obviously didn't do this time, but I also wasn't asked if I wanted to reschedule. It's very unfortunate that this happened, and it's even more unfortunate that I see no way to contact the owner, rather than post a public review like this. I was happy with Shapes for years and I have always tried to be respectful of the staff. I wish that the staff felt the same way about me. Today they failed.

I have been going to Pegah for years now and she is so consistent with their work. I always leave the salon happy and confident with my hair. She tries her best to keep my hair healthy and not bleach it like crazy unlike my last hair stylist. I am very happy with her and will continue to follow her! She really is the best.

I specifically requested back to back appointments for myself and my son only to be told when I got there to "wait outside" in 90 humid weather with no place to sit. Extremely poor service.

First haircut in 3 months! What a treat to go here! I opted to go here instead of my normal walk-in place because I knew they were taking COVID seriously. They did a health question ahead of time when booking, then when arriving asked again, took temp, lots of social distancing, face masks, and even are sanitizing each pen after use! I felt so comfortable and safe going. I had Hannah for the first time and she did a great job! I look like me again! Definitely recommend and look forward to going back.