Serenity Salon & Spa in Chicopee, MA

I was excited to find an area salon that offered ear candling as my ears were clogged and tried every remedy out there. One of my friends recommended ear candling so I decided to try it. OMG fantastic I couldn't believe the amount of pollen and wax this service was able to remove from my ears. It was comfortable and pleasant as while it is happening they massage your ears and head. No pain at all and the results were wonderful. The salon was clean and the people were pleasant. I will be recommending this service and this salon to do it!!!i I will be back.

I recently moved back to the area (I had been living in NYC for the last 8 years) and was looking for a new salon to go. I needed a cut and color and after reading the reviews on yelp I decided to try Serenity. I have to admit, I was nervous. I had been seeing Senior Stylists at some of the top salons in NYC so I wasn't sure how I this was going to go. Channel is the stylist who helped me and she did an AMAZING job. The color matched perfectly, she cut my hair exactly how I wanted it done, and she gave me a very cute blow out which I am happy to say lasted through the night and I am still rocking today! I felt like Channel really listened to me about what I wanted. I cant wait to go back to her in July for a gloss on my ends and a touch up. The salon itself is decorated nicely and is very clean. All the stylists and receptionists were very friendly as well. I wasn't pressured into any additional services and I felt very "at home" at Serenity. I am excited to try the spa out next! I would HIGHLY recommend this salon (and Channel) to anyone looking for a great place to go.

I called Serenity because of the positive reviews on Yelp. It was my first time having a wax. I was inspired by the 40-Year-Old Virgin to have my back done for the first time. :-) The front desk was vacant when I arrived an hour before closing on a Saturday. But a pleasant stylist greeted us and said she would be right back, so I sat in the waiting room. The music was some of the most horrible hard rock noise that I've ever heard, so I was happy that I didn't have to wait long! The aesthetician that did my wax was quite meek and seemed a bit timid, almost as though it was her first time doing a back wax on a man. But once she set to work, it was clear she knew what she was doing and her confidence and expertise finally showed through. The treatment was very quick and completely painless. It was all over in less than a half-hour. I would definitely recommend this salon, although their music choice for the waiting area certainly did not inspire 'serenity'! It was more like nails on a chalk board!

Full service salon with lots of experienced stylists. I have been going to this salon for years and have had my hair cut, colored, and/or highlighted by several of the stylists and they are top knotch. I also have had a massage by several different therapists and they have all been fantastic. They currently use mostly Aveda products. Highly recommend this salon.

I made an appointment for a Brazilian wax and was set up with Sarah. I have never in my life had a more horrific experience. The room that the waxing took place in was dumpy looking, there were water marks all over the ceiling and the entire area seemed unsanitary. The aesthetician did NOT know what she was doing whatsoever and the waxing was extremely painful. She was ready to tell me that I was finished after 40 minutes of pain when I realized that the waxing was not complete. She admitted to me at the end that she was "sucky", left me with wax everywhere and did not offer anything to soothe the pain. They still charged me half ( like they were doing me a favor). The manager called me to offer for me to come back at a different time for another one. (Who in there right mind would ever ever return after being put through this). It took the management 2 weeks to refund my $ and I was in touch every day until they did. I would NEVER recommend this place to anyone for anything. Do not go through the misery I had to.