Salon Nouvo in Rochester, MN

The people are very nice but I had to go back twice and so did my daughter. I had Rebecca the first time, she didn't ask me what I wanted I had scheduled a diva cut but didn't know if I wanted that and I told her that. She cut WAY too much off (about 6 inches), it was not good, I just wanted a trim.Very not youthful look when that's what I was tryin to go for. When she started the diva curl cut I realized quickly it was not what I wanted so I started asking her questions about different techniques and what other stylists had done in the past for my hair that had worked. She didn't really understand what I was trying to say and basically said that she didn't do that. We just moved here from another state. My daughter got Kathy and wasn't happy with her cut, so we went back. Kathy did the cut that she wanted, until we discovered that the bangs were way to short once she washed the curls out and it is very uneven, she and I have both had to trim parts to fix our haircuts. Before we realized my daughters hair was uneven I went back and saw Kathy. I asked for a long "v" shaped shag cut, with what hair I had left that was down to the small of my back, now at mid back length. Kathy gave me more of a classic shag and now my hair is shoulder length with bangs that are about 4 inches shorter than I wanted. I debated on whether or not to do this review. I have cried a few times, I told them my fears of getting my hair chopped off. When I saw that Kathy & Rebecca in both instances were not listening to me at all because they cut WAY too much off I just felt sick and said, well I guess I can just grow out my color in order to change it from black to natural because I have been coloring my hair for years. It took me 5 years to get my hair to my waist because of other stylists that didn't listen or were incompetent. I had told the ladies on the phone this before I came in. My anxiety was warranted and now my daughter and I are stuck with haircuts we both do not like and spent about $200. Still upset. Oh and also Kathy cut my hair uneven and very thick in sections and I was told that she didn't thin out hair. Rebecca also told me that she couldn't cut my hair a certain way after I showed her a photo of what I wanted. I know this is long winded but we are not returning and we would not recommend this salon. Both ladies we feel did not listen, didn't care and do not stay up to date on new techniques. Very very disappointed, it felt like they didn't know what they were doing honestly. I was reassured several times via phone calls that they all know what they are doing and have years and years of experience, it didn't show because of the lack of communication and not caring on their part. Ask more questions and listen!!

Aboslutely recommend! Stylists (cutters/colorers/etc.) work together & are amazing! They also are skilled on newest hair styles/cuts/colors...WOW!

Awesome place to get a great cut and hair color or really anything to do with hair done. Very very Perfessional and do your hair to suit you. Love this place will never go anywhere else again!!

I have the best colorist and stylist in the WORLD. Sue does the most amazing and long lasting highlights in my hair. Thank GOD for her during COVID as my color grew out very gracefully until I could finally get in for an appointment. Karen Heydt cuts my hair and does Brazilian Blowouts every 3 months to keep the frizzy craziness away - especially helpful during hot humid MN summers. I am in my 50's and my hair is longer and healthier than it has been in 3 decades thanks to Salon Nouvo and this amazing DUO!!!

Loved my curly hair cut from Stephanie. She was recommended via a curly hair website (naturally curly). She's kind and friendly. My hair is moisturized with good movement and curl definition. Im also thankful she talked me through hair care and styling. Note- request the Deva Cut w the receptionist when you make an appointment (and come in w hair dry with your natural curl), but I had a regular hair cut (washed then cut wet) and I like it. I hope to return if/when I'm visiting Rochester.