Sally Beauty in Yuma, AZ

Absolutely disappointed. Drove downtown and then their hours were different. Store was cleaned out. No restocking? Not sure why if they were the only one open why they didn't keep up on ordering? They obviously had the clientele?

Most incompetent staff in the world. Don't try to do curbside they don't answer the phone.

So i was sitting in the parking lot trying to get some product to do my own nails and my mothers hair now , yea its curbside yea they diserive a lunch but they dont answer the phone to even say " were on lunch call back in 20 or 10" they just forward it to the vm another customer in the parkinglot said he was waiting 20 mins and when we got out the girl inside said 30 mins till lunch is over and when he explained hed been in the parkinglot for 20 so another 10 she said "mmm mabye unsure were eating " damn wish i could choose when to help a customer and when not to. Be greatful your working and earning money during this time and show respect to those wanting to make the best of the situation .. pathetic .

Excellent customer service even through the grand changes. Every time before this pandemic they have always been very kind, patient, and helpful, as I always have questions. Thank you ladies.

On 4/5/2020 at about 2pm I Was on the phone for more than 20mins trying to place an order for pick up, when one of the employees thought they put me on mute and called me "a fucken idiot" If I could give this place zero stars I would. We completely understand that this pandemic has everyone under stress. But Sally's I cannot stress this enough, if your employees cannot be respectful they should not be a part of your team. Especially during this time, the least your team can do is be kind. My sister and I thought we could do something nice and leave the house for a few minutes to at-least feel better , and the way we were treated was unacceptable. This location has definitely lost our business as clients.