S & S Heating & Cooling Sheet in Cleveland, OH

Just finished installing my new heat pump and air handler. My entire experience, from start to finish, was truly exceptional. I would give 6 stars if I could.

The entire staff; from the front office, to the owner, to the technicians were perfectionists in every way. From the first visit, each encounter was professional, respectful, pleasant, and most importantly.... patient. Everyone revealed a level of knowledge and experience about the products and overall profession to such a deep degree that they could even make me understand by effortlessly answering all my questions. Truly above and beyond.

S&S did pretty much anything I asked with a smile and a "Sure Thing" no matter how silly or complex it might have been. They were very respectful of my home and family making sure to not intrude, make a mess, or even walk around the home with their shoes on. For the most part we barely knew they were there even though they basically worked non-stop even with all of my "questions". Once the job was done, the site was so clean you couldn't even tell they were here, both inside and out.

We recently had S & S Heating in Hinkley to our home for an annual service on our furnace for warranty purposes.  The furnace has worked fine for years and haven't had a problem at all this past year.  After they serviced our furnace we noticed water leaking onto the floor.  Turns out a clamp was left off one of the internal hoses.

I wanted to take a minute to write a quick Thank you and to post a review.  I found this company to be above standard.  Their product knowledge was amazing.  Mark (Owner and President) was able to answer all my questions and explained everything in terms that I could understand. I was surprised to find that he was the one sitting with me during the initial estimate. The installers worked hard and were efficient.  I could tell they were attentive to detail and wanted to do the job right.  They even swept the floor near the furnace after they were done working.  The pricing was very competitive.
Mark is a "hands on kinda of owner", he stopped in on the job site during the install.  S and S wants to provide good quality service and they DID!
I would recommend this company for your cooling and heating needs.

Always receive friendly service and the job is always done right. Prices are reasonable. Been a customer for years and will continue to call them whenever the need arises.