RaNew Salon & Spa The Barber Shop By: RaNew in Newport, RI

As a returning full time resident to the island the search for salon services was just a mess of disappointments that I will refrain from naming because it isn't nice. Then I discovered a diamond. Cassie is a gem. Best waxing, spray tanning, facial and eye lash tint on the planet. Luba might be an angel. An A class pedicure and European manicure that I was beginning to think I had to travel back to where I came from to receive. There is no reason to go anywhere but RaNew!.

Very friendly staff and so accommodating. Love Jackie and Rachel and the salon energy

Aly is amazing! I went from literally having the brassiest orange hair to being the absolute perfect shade of blonde. She does an amazing job each and every time. So lucky to have her as my stylist!

Couldn't ask for a better place to get your hair cut in Newport, RI.  I've been coming here for 5+ years and every part of my experience with Renew has been great.    From the people, to the consistent quality of cut to the reasonable prices.  I would recommend Ranew to my family and friends.

UPDATE (5/19/2021):
I just wanted to reiterate the reason I was dissatisfied, as the business owner's response misrepresents the issue. I am not upset that "when guests do not arrive at their appointment times, [the salon] has to move on the next scheduled guests."

As is seen in the attached photo, we had reservations booked at specific times in the day (we did not ask for the whole day to be blocked...). At noon, the salon decided those confirmed times were meaningless, and went on to treat people in a manner that no one should be treated. No one tried to rectify the miscommunication or even apologize for their attitudes. Instead the salon continues to blame the customer - that is what I am upset about.

Original Review (5/16/2021):
We had hair and makeup booked with Dustyn, and her attitude was horrendous. I hate to write negative reviews of small businesses (esp. during covid), but the behavior of this esthetician was unacceptable. On top of the unprofessional environment created by Dustyn, she also miscommunicated appointment details and did not disclose any charges until the surprise at checkout.  

Our appointments were confirmed for 12:00, 12:45, 1:30, 2:15, and 3:00. We had informed her we (my husband and I) wanted our appointment to be the last one, which would have been at 3:00PM. We had a lot of wedding details to iron out during the first half of the day. At 12:06 she began harassing us (on our wedding day), and told us we needed to be at the salon immediately, despite agreeing that we would be done last - at 3:00PM. We tried to be accommodating, rushed there to get there at 1:00. When we got there, she was still finishing up another bridesmaid (so there was really no reason for us to be there anyway).

We then learned that my sister (who was the most recent of the bridal party to have paid), was charged for everyone's hair & makeup since her card was the last one on file. We tried to straighten this out, only to be berated by Dustyn and staff. We finally told them just to switch the charge to our card since I didn't want to put that anxiety on my sister - and decided to continue working out the details after the unauthorized charge to my sister was reversed.